Form & Survey Builders · reliability comparison
123FormBuilder vs Qualtrics: which is more reliable? (2026)
123FormBuilder is more reliable than Qualtrics, scoring 98.4 vs 34.6 out of 100. Over the last 90 days 123FormBuilder reported 1 incident and Qualtrics reported 26, with effective uptime of 100% and 97.26% respectively. 123FormBuilder resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | 123FormBuilder | Qualtrics |
|---|---|---|
| Reliability score | 98.4 | 34.6 |
| Rank (form & survey builders) | #6 | #14 |
| Uptime (90 days) | 100% | 97.26% |
| Incidents (90 days) | 1 | 26 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | <1m | 11h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where 123FormBuilder and Qualtrics differ
- Qualtrics reported 26× as many incidents as 123FormBuilder over the last 90 days (26 vs 1).
- Qualtrics had 3 partial or major outages, compared with 1 for 123FormBuilder.
- 123FormBuilder fixes problems faster: <1m on average, against 11h 3m for Qualtrics (Infinity× quicker).
90-day uptime
123FormBuilder
Qualtrics
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent 123FormBuilder incidents
- Partial outageOct 7, 2026 · resolved in <1m
Recent Qualtrics incidents
- Degraded performanceOct 23, 2026 · resolved in 5h 14m
Salesforce Integration issues in all regions
Affected: Workflows
- InformationalOct 23, 2026 · resolved in 12h 1m
Affected: Survey Taking, Email, WAI Project Editing, Product Documentation, Endpoint: https://cxstudio.clarabridge.net/dashboard/, SMS (Text) +25 more
- MaintenanceOct 21, 2026 · resolved in 11h 16m
Industry-wide PHP vulnerabilities (CVE-2026-109618, CVE-2026-109619)
Affected: Projects
- Degraded performanceOct 19, 2026 · resolved in 1h 13m
Affected: Endpoint: https://cxstudio.clarabridge.net/dashboard/, US Endpoint: https://studio.us1.qualtrics.io/dashboard/, Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/, UK Endpoint: https://studio.eu2.qualtrics.io/dashboard/, EU Endpoint: https://studio.fra1.qualtrics.com/dashboard/, ANZ Endpoint: https://studio.aus1.qualtrics.io/dashboard/
- InformationalOct 14, 2026 · resolved in 6d
- Degraded performanceOct 1, 2026 · resolved in 6h 2m
Receipt Scanner question issues in all regions
Affected: Survey Taking
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime