Legal Practice Management Software · reliability comparison
Actionstep vs MyCase: which is more reliable? (2026)
MyCase is more reliable than Actionstep, scoring 92.6 vs 86.8 out of 100. Over the last 90 days Actionstep reported 6 incidents and MyCase reported 1, with effective uptime of 99.88% and 99.97% respectively. Actionstep resolves incidents faster on average (1h 11m).
Data updated Nov 1, 2026 · How we score
| Metric | Actionstep | MyCase |
|---|---|---|
| Reliability score | 86.8 | 92.6 |
| Rank (legal practice management platforms) | #3 | #1 |
| Uptime (90 days) | 99.88% | 99.97% |
| Incidents (90 days) | 6 | 1 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 1h 11m | 3h 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Actionstep and MyCase differ
- Actionstep reported 6× as many incidents as MyCase over the last 90 days (6 vs 1).
- Actionstep had 4 partial or major outages, compared with 0 for MyCase.
- Actionstep fixes problems faster: 1h 11m on average, against 3h 53m for MyCase (3.3× quicker).
- Actionstep's longest outage on record lasted 4h 1m (Aug 28, 2026); MyCase's lasted 19h 38m (Mar 23, 2026).
90-day uptime
Actionstep
MyCase
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Actionstep incidents
- Partial outageSep 28, 2026 · resolved in 8m
Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
Affected: United Kingdom, Middle East, Africa, and Europe
- InformationalSep 21, 2026 · resolved in 30m
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
- Partial outageAug 28, 2026 · resolved in 4h 1m
Practice Management Outage AP-Southeast 2
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 15m
Practice Management Outage - Ap Southeast 2
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 22m
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Affected: Login / Launchpad, New Zealand, Australia, and South Pacific
- Degraded performanceAug 10, 2026 · resolved in 1h 11m
Issue Identified – eu-west-1.actionstep.com
Affected: United Kingdom, Middle East, Africa, and Europe
Recent MyCase incidents
- Degraded performanceOct 5, 2026 · resolved in 3h 53m
Degraded Performance- Advanced Search
Affected: MyCase
Other legal practice management platforms to consider
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