Legal Practice Management Software · reliability comparison
Actionstep vs Smokeball: which is more reliable? (2026)
Actionstep is more reliable than Smokeball, scoring 86.8 vs 80.2 out of 100. Over the last 90 days Actionstep reported 6 incidents and Smokeball reported 7, with effective uptime of 99.88% and 99.76% respectively. Smokeball resolves incidents faster on average (1h 4m).
Data updated Nov 1, 2026 · How we score
| Metric | Actionstep | Smokeball |
|---|---|---|
| Reliability score | 86.8 | 80.2 |
| Rank (legal practice management platforms) | #3 | #4 |
| Uptime (90 days) | 99.88% | 99.76% |
| Incidents (90 days) | 6 | 7 |
| Partial / major outages | 4 | 7 |
| Avg time to resolve | 1h 11m | 1h 4m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Actionstep and Smokeball differ
- Smokeball reported 17% more incidents than Actionstep over the last 90 days (7 vs 6).
- Smokeball had 7 partial or major outages, compared with 4 for Actionstep.
- Actionstep's longest outage on record lasted 4h 1m (Aug 28, 2026); Smokeball's lasted 8h 20m (Apr 16, 2026).
90-day uptime
Actionstep
Smokeball
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Actionstep incidents
- Partial outageSep 28, 2026 · resolved in 8m
Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
Affected: United Kingdom, Middle East, Africa, and Europe
- InformationalSep 21, 2026 · resolved in 30m
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
- Partial outageAug 28, 2026 · resolved in 4h 1m
Practice Management Outage AP-Southeast 2official update ↗
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 15m
Practice Management Outage - Ap Southeast 2
Affected: New Zealand, Australia, and South Pacific
- Partial outageAug 27, 2026 · resolved in 22m
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Affected: Login / Launchpad, New Zealand, Australia, and South Pacific
- Degraded performanceAug 10, 2026 · resolved in 1h 11m
Issue Identified – eu-west-1.actionstep.com
Affected: United Kingdom, Middle East, Africa, and Europe
Recent Smokeball incidents
- Major outageOct 15, 2026 · resolved in 24m
Reports not loading in desktop app and some reports not loading in web app
Affected: Reports
- Major outageSep 25, 2026 · resolved in 42m
Multiple delays with billing platformofficial update ↗
Affected: Smokeball Billing
- Partial outageSep 15, 2026 · resolved in 8m
Affected: Smokeball Billing, Reports
- Partial outageSep 14, 2026 · resolved in 38m
Affected: Smokeball Billing
- Partial outageSep 8, 2026 · resolved in 3h 11m
Delays with matter creation, finalizing invoices, calendar syncing, and file syncingofficial update ↗
Affected: File Syncing, Matter Syncing, Smokeball Billing, Calendar Syncing
- Major outageAug 19, 2026 · resolved in 1h 26m
Slowness in Smokeballofficial update ↗
Affected: General Use
Other legal practice management platforms to consider
See the full most reliable legal practice management software ranking →