Payment Processors · reliability comparison
Adyen vs Helcim: which is more reliable? (2026)
Helcim is more reliable than Adyen, scoring 91.9 vs 84.8 out of 100. Over the last 90 days Adyen reported 10 incidents and Helcim reported 1, with effective uptime of 99.95% and 99.97% respectively. Helcim resolves incidents faster on average (4h 21m).
Data updated Nov 2, 2026 · How we score
| Metric | Adyen | Helcim |
|---|---|---|
| Reliability score | 84.8 | 91.9 |
| Rank (payment processors) | #6 | #3 |
| Uptime (90 days) | 99.95% | 99.97% |
| Incidents (90 days) | 10 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 7h 14m | 4h 21m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Adyen and Helcim differ
- Adyen reported 10× as many incidents as Helcim over the last 90 days (10 vs 1).
- Helcim fixes problems faster: 4h 21m on average, against 7h 14m for Adyen.
- Adyen's longest incident on record lasted 3d (Jul 31, 2026); Helcim's lasted 1h 6m (May 9, 2026).
90-day uptime
Adyen
Helcim
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Adyen incidents
- InformationalNov 1, 2026 · resolved in 3h 38m
Givex is experiencing higher error rates
Affected: Acquirer payments performance
- InformationalOct 31, 2026 · resolved in 15h 34m
Givex is experiencing higher error rates
Affected: Acquirer payments performance
- InformationalOct 31, 2026 · resolved in 36m
MoMo is experiencing higher error rates
Affected: Acquirer payments performance
- InformationalOct 31, 2026 · resolved in 3h 58m
AntFinancialOSP is experiencing offer conversion issues
Affected: Acquirer payments performance
- InformationalSep 30, 2026 · resolved in 2d 5h
Payout delay for a subset of BRL transactions
Affected: Settlement payout
- InformationalSep 30, 2026 · resolved in 12m
MB WAY is experiencing higher refusal rates
Affected: Acquirer payments performance
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools