E-commerce Platforms · reliability comparison
BigCommerce vs Lightspeed eCom: which is more reliable? (2026)
BigCommerce and Lightspeed eCom are effectively tied on reliability (53.0 vs 54.1). Over the last 90 days BigCommerce reported 36 incidents and Lightspeed eCom reported 5, with effective uptime of 98.88% and 99.15% respectively. BigCommerce resolves incidents faster on average (3h 11m).
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Lightspeed eCom |
|---|---|---|
| Reliability score | 53.0 | 54.1 |
| Rank (e-commerce platforms) | #7 | #6 |
| Uptime (90 days) | 98.88% | 99.15% |
| Incidents (90 days) | 36 | 5 |
| Partial / major outages | 7 | 1 |
| Avg time to resolve | 3h 11m | 1d 6h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Lightspeed eCom differ
- BigCommerce reported 7.2× as many incidents as Lightspeed eCom over the last 90 days (36 vs 5).
- BigCommerce had 7 partial or major outages, compared with 1 for Lightspeed eCom.
- BigCommerce fixes problems faster: 3h 11m on average, against 1d 6h for Lightspeed eCom (9.5× quicker).
- BigCommerce's longest outage on record lasted 9h 54m (Jul 16, 2026); Lightspeed eCom's lasted 39m (Aug 7, 2026).
90-day uptime
BigCommerce
Lightspeed eCom
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failing
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkout
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Lightspeed eCom incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 23, 2026 · resolved in 2h 12m
Slowness on C-Series webshops in Europe
Affected: Lightspeed eCom (Europe)
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Major outageAug 7, 2026 · resolved in 39m
C-series Backoffice and storefront checkout issues
Affected: Lightspeed eCom (Europe)
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime