E-commerce Platforms · reliability comparison
BigCommerce vs Wix: which is more reliable? (2026)
Wix is more reliable than BigCommerce, scoring 84.8 vs 53.0 out of 100. Over the last 90 days BigCommerce reported 36 incidents and Wix reported 6, with effective uptime of 98.88% and 99.85% respectively. Wix resolves incidents faster on average (2h 35m).
Data updated Nov 1, 2026 · How we score
| Metric | BigCommerce | Wix |
|---|---|---|
| Reliability score | 53.0 | 84.8 |
| Rank (e-commerce platforms) | #7 | #5 |
| Uptime (90 days) | 98.88% | 99.85% |
| Incidents (90 days) | 36 | 6 |
| Partial / major outages | 7 | 2 |
| Avg time to resolve | 3h 11m | 2h 35m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BigCommerce and Wix differ
- BigCommerce reported 6× as many incidents as Wix over the last 90 days (36 vs 6).
- BigCommerce had 7 partial or major outages, compared with 2 for Wix.
- Wix fixes problems faster: 2h 35m on average, against 3h 11m for BigCommerce.
- BigCommerce's longest outage on record lasted 9h 54m (Jul 16, 2026); Wix's lasted 3h 17m (Aug 1, 2026).
90-day uptime
BigCommerce
Wix
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BigCommerce incidents
- Degraded performanceOct 28, 2026 · resolved in 1d 19h
High Rate of Cloudflare Challenge Pages
Affected: Storefront
- Degraded performanceOct 27, 2026 · resolved in 1h 6m
Degraded search availability across the platform
Affected: Storefront
- Partial outageOct 27, 2026 · resolved in 2h 12m
Bolt payments are currently failing
Affected: Checkout & Payment Processing
- Partial outageOct 26, 2026 · resolved in 2h 11m
Some Android shoppers on headless storefronts may be unable to reach checkout
Affected: Storefront
- Degraded performanceOct 24, 2026 · resolved in 3h 12m
Search availability reduced and latency increased
Affected: Storefront
- InformationalOct 24, 2026 · resolved in 14m
Delays in Real-Time Event Processing
Affected: Control Panel, Storefront
Recent Wix incidents
- Partial outageOct 1, 2026 · resolved in 26m
RESOLVED: Some Users Are Experiencing Issues With Multiple Services
Affected: Store Management, Wix Payments, Wix Editor, Storefront, Third-Party Payment Providers, Checkout +2 more
- Major outageSep 15, 2026 · resolved in 42m
RESOLVED: Multiple Issues with Wix Services in European Region
Affected: My Sites, Sign-In, Site Loading
- Degraded performanceSep 7, 2026 · resolved in 6h 45m
RESOLVED: Some Elements not Appearing on Wix Harmony Live Sites
Affected: Site Loading, View\Preview
- Degraded performanceSep 1, 2026 · resolved in 5h 45m
RESOLVED: SMS Delivery Delays on Twilio Side
Affected: Email Marketing, Automations, Sign-In, Business Phone Number, Subscriber Registration
- Degraded performanceAug 19, 2026 · resolved in 1h 28m
RESOLVED: Wix Sites Loading Slow in Some Regions
Affected: Sign-In, Wix Editor, Site Loading, Wix Studio
- Degraded performanceAug 12, 2026 · resolved in 25m
RESOLVED: Issues opening Wix Editors and dashboards
Affected: My Sites, Wix Editor
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime