SMS & Voice APIs · reliability comparison
Bird vs Infobip: which is more reliable? (2026)
Infobip is more reliable than Bird, scoring 73.1 vs 61.7 out of 100. Over the last 90 days Bird reported 8 incidents and Infobip reported 25, with effective uptime of 99.47% and 99.73% respectively. Infobip resolves incidents faster on average (39m).
Data updated Nov 1, 2026 · How we score
| Metric | Bird | Infobip |
|---|---|---|
| Reliability score | 61.7 | 73.1 |
| Rank (SMS & voice APIs) | #6 | #5 |
| Uptime (90 days) | 99.47% | 99.73% |
| Incidents (90 days) | 8 | 25 |
| Partial / major outages | 0 | 10 |
| Avg time to resolve | 12h 38m | 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Bird and Infobip differ
- Infobip reported 3.1× as many incidents as Bird over the last 90 days (25 vs 8).
- Infobip had 10 partial or major outages, compared with 0 for Bird.
- Infobip fixes problems faster: 39m on average, against 12h 38m for Bird (19.3× quicker).
- Bird's longest outage on record lasted 1d 23h (Nov 24, 2025); Infobip's lasted 2h 9m (Aug 15, 2026).
90-day uptime
Bird
Infobip
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Bird incidents
- Degraded performanceOct 23, 2026 · resolved in 28m
Affected: Bird Platform
- Degraded performanceOct 5, 2026 · resolved in 53m
Bird.com Platform: Increased 5xx errors and delivery deliays
Affected: Bird Platform
- Degraded performanceOct 4, 2026 · resolved in 47m
Increased delivery latency for SMS service
Affected: SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, Channels - Europe, SMS - API V1 +3 more
- Degraded performanceSep 26, 2026 · resolved in 19m
Increased Error rates on USA Bird Platform API
Affected: Bird Platform
- InformationalSep 18, 2026 · resolved in 1h 29m
Elevated processing delays — US region
Affected: Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West), Contacts - US (West), Flows - US (West) +2 more
- Degraded performanceSep 17, 2026 · resolved in 1h 22m
Elevated API errors and voice call setup failures (US)
Affected: Bird Platform
Recent Infobip incidents
- Degraded performanceOct 31, 2026 · resolved in 8m
Global (Europe) - Partial Packet Loss
Affected: Global (Europe), Global (Europe)
- Degraded performanceOct 28, 2026 · resolved in 27m
United States - HTTP API Degradation
Affected: United States
- Degraded performanceOct 23, 2026 · resolved in 54m
Global (Europe)- Conversations Slowness and Errors
Affected: Global (Europe)
- Partial outageOct 23, 2026 · resolved in 21m
United States - SMPP service degradation
Affected: United States
- Degraded performanceOct 22, 2026 · resolved in 1h 17m
Multiple Locations - Customer Portal Login Service Degradation
Affected: Global (Europe), Great Britain, Indonesia, Saudi Arabia, United Arab Emirates, United States
- Degraded performanceOct 20, 2026 · resolved in 16m
United States - Multiple Service Degradation
Affected: United States
Other SMS & voice APIs to consider
- Plivo · #1 · 100% uptime
- Telesign · #2 · 99.91% uptime
- Textmagic · #3 · 99.82% uptime
- Africa's Talking · #4 · 99.80% uptime