SMS & Voice APIs · reliability comparison
Bird vs Sinch: which is more reliable? (2026)
Bird and Sinch are effectively tied on reliability (61.7 vs 61.1). Over the last 90 days Bird reported 8 incidents and Sinch reported 20, with effective uptime of 99.47% and 99.40% respectively. Sinch resolves incidents faster on average (4h 51m).
Data updated Nov 1, 2026 · How we score
| Metric | Bird | Sinch |
|---|---|---|
| Reliability score | 61.7 | 61.1 |
| Rank (SMS & voice APIs) | #6 | #7 |
| Uptime (90 days) | 99.47% | 99.40% |
| Incidents (90 days) | 8 | 20 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | 12h 38m | 4h 51m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Bird and Sinch differ
- Sinch reported 2.5× as many incidents as Bird over the last 90 days (20 vs 8).
- Sinch had 3 partial or major outages, compared with 0 for Bird.
- Sinch fixes problems faster: 4h 51m on average, against 12h 38m for Bird (2.6× quicker).
- Bird's longest outage on record lasted 1d 23h (Nov 24, 2025); Sinch's lasted 5h 56m (Jun 9, 2026).
90-day uptime
Bird
Sinch
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Bird incidents
- Degraded performanceOct 23, 2026 · resolved in 28m
Affected: Bird Platform
- Degraded performanceOct 5, 2026 · resolved in 53m
Bird.com Platform: Increased 5xx errors and delivery deliays
Affected: Bird Platform
- Degraded performanceOct 4, 2026 · resolved in 47m
Increased delivery latency for SMS service
Affected: SMS - API, SMS - SMPP - EU - SMPP01, SMS - SMPP - EU - SMPP02, SMS - SMPP - EU - SMPP03, Channels - Europe, SMS - API V1 +3 more
- Degraded performanceSep 26, 2026 · resolved in 19m
Increased Error rates on USA Bird Platform API
Affected: Bird Platform
- InformationalSep 18, 2026 · resolved in 1h 29m
Elevated processing delays — US region
Affected: Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West), Contacts - US (West), Flows - US (West) +2 more
- Degraded performanceSep 17, 2026 · resolved in 1h 22m
Elevated API errors and voice call setup failures (US)
Affected: Bird Platform
Recent Sinch incidents
- MaintenanceOct 29, 2026 · resolved in 15m
- MaintenanceOct 29, 2026 · resolved in 4h
- MaintenanceOct 27, 2026 · resolved in 2h 1m
- MaintenanceOct 26, 2026 · resolved (duration not published)
- MaintenanceOct 26, 2026 · resolved in 1h
- Partial outageOct 26, 2026 · resolved in 2h 32m
Service Degradation - Customer Dashboard and Account Balance
Affected: Payment, SMS - APAC, SMS Administration, SMS - EMEA, Numbers Administration, SMS - LATAM +10 more
Other SMS & voice APIs to consider
- Plivo · #1 · 100% uptime
- Telesign · #2 · 99.91% uptime
- Textmagic · #3 · 99.82% uptime
- Africa's Talking · #4 · 99.80% uptime