Salon & Spa Booking Software · reliability comparison
Booker vs Zenoti: which is more reliable? (2026)
Booker is more reliable than Zenoti, scoring 95.9 vs 60.3 out of 100. Over the last 90 days Booker reported 3 incidents and Zenoti reported 36, with effective uptime of 99.99% and 99.36% respectively. Booker resolves incidents faster on average (1h 19m).
Data updated Nov 2, 2026 · How we score
| Metric | Booker | Zenoti |
|---|---|---|
| Reliability score | 95.9 | 60.3 |
| Rank (salon & spa booking apps) | #1 | #8 |
| Uptime (90 days) | 99.99% | 99.36% |
| Incidents (90 days) | 3 | 36 |
| Partial / major outages | 0 | 5 |
| Avg time to resolve | 1h 19m | 2h 26m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Booker and Zenoti differ
- Zenoti reported 12× as many incidents as Booker over the last 90 days (36 vs 3).
- Zenoti had 5 partial or major outages, compared with 0 for Booker.
- Booker fixes problems faster: 1h 19m on average, against 2h 26m for Zenoti.
- Booker's longest outage on record lasted 3h 38m (Jun 8, 2026); Zenoti's lasted 18h 3m (Jul 8, 2026).
90-day uptime
Booker
Zenoti
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Booker incidents
- Degraded performanceOct 27, 2026 · resolved in 1h 19m
Affected: Booker Web Software
- InformationalOct 26, 2026 · resolved in 2d 18h
- InformationalOct 26, 2026 · resolved in 1h 55m
- MaintenanceOct 23, 2026 · ongoing
Affected: Booker Reservationist Booking, Booker Web Software, Booker API, Booker Mobile App, Booker Branded App, Booker Payment Processing +1 more
- MaintenanceSep 18, 2026 · ongoing
Affected: Booker Reservationist Booking, Booker Web Software, Booker API, Booker Mobile App, Booker Branded App, Booker Payment Processing +1 more
- MaintenanceAug 14, 2026 · ongoing
Booker Software Planned Maintenance
Affected: Booker API, Booker Mobile App, Booker Branded App, Booker Payment Processing, Booker Online Booking, Booker Reservationist Booking +1 more
Recent Zenoti incidents
- InformationalOct 31, 2026 · resolved in 47m
Appointment Booking Issues – AMRS11
Affected: Zenoti-AMRS11
- Degraded performanceOct 31, 2026 · resolved in 2h 2m
Zenoti Application Degraded Performance - ASIA22
Affected: Zenoti-ASIA22
- Degraded performanceOct 28, 2026 · resolved in 27m
Zenoti Application Slowness - AMRS09
Affected: Zenoti-AMRS09
- InformationalOct 20, 2026 · resolved in 7m
Hyperconnect functionality issues reported for EURO01 Customers
Affected: Zenoti-EURO01
- InformationalOct 19, 2026 · resolved in 2h 24m
EURO01 - Issue with data refresh for analytics reports
Affected: Zenoti-EURO01
- Degraded performanceOct 16, 2026 · resolved in 3h 57m
Zenoti Application Slowness - AMRS06
Affected: Zenoti-AMRS06
Other salon & spa booking apps to consider
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
- Boulevard · #5 · 99.67% uptime
See the full most reliable salon & spa booking software ranking →