Payment Processors · reliability comparison
Braintree vs Helcim: which is more reliable? (2026)
Braintree is more reliable than Helcim, scoring 94.0 vs 91.9 out of 100. Over the last 90 days Braintree reported 2 incidents and Helcim reported 1, with effective uptime of 99.97% and 99.97% respectively. Braintree resolves incidents faster on average (2h 7m).
Data updated Nov 1, 2026 · How we score
| Metric | Braintree | Helcim |
|---|---|---|
| Reliability score | 94.0 | 91.9 |
| Rank (payment processors) | #1 | #3 |
| Uptime (90 days) | 99.97% | 99.97% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 2h 7m | 4h 21m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Braintree and Helcim differ
- Braintree reported 2× as many incidents as Helcim over the last 90 days (2 vs 1).
- Braintree fixes problems faster: 2h 7m on average, against 4h 21m for Helcim (2.1× quicker).
- Braintree's longest incident on record lasted 3h 2m (Sep 23, 2026); Helcim's lasted 1h 6m (May 9, 2026).
90-day uptime
Braintree
Helcim
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Braintree incidents
- Degraded performanceSep 23, 2026 · resolved in 3h 2m
Detected Resolved: Impact to Braintree Apple Pay Tokenization (PP-LIVE-109944)
Affected: Enterprise Solutions (Braintree) > United States Transaction Processing, Enterprise Solutions (Braintree) > Gateway API
- Degraded performanceSep 22, 2026 · resolved in 1h 11m
Impact to PayPal Checkout (PP-LIVE-109937)
Affected: Online Checkout, Enterprise Solutions (Braintree) > GraphQL API
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools