Payment Processors · reliability comparison
Braintree vs Shift4 Payments: which is more reliable? (2026)
Braintree is more reliable than Shift4 Payments, scoring 94.0 vs 57.8 out of 100. Over the last 90 days Braintree reported 2 incidents and Shift4 Payments reported 5, with effective uptime of 99.97% and 99.36% respectively. Braintree resolves incidents faster on average (2h 7m).
Data updated Nov 1, 2026 · How we score
| Metric | Braintree | Shift4 Payments |
|---|---|---|
| Reliability score | 94.0 | 57.8 |
| Rank (payment processors) | #1 | #6 |
| Uptime (90 days) | 99.97% | 99.36% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | 2h 7m | 19h 29m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Braintree and Shift4 Payments differ
- Shift4 Payments reported 2.5× as many incidents as Braintree over the last 90 days (5 vs 2).
- Shift4 Payments had 2 partial or major outages, compared with 0 for Braintree.
- Braintree fixes problems faster: 2h 7m on average, against 19h 29m for Shift4 Payments (9.2× quicker).
- Braintree's longest incident on record lasted 3h 2m (Sep 23, 2026); Shift4 Payments's lasted 3h 24m (Aug 24, 2026).
90-day uptime
Braintree
Shift4 Payments
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Braintree incidents
- Degraded performanceSep 23, 2026 · resolved in 3h 2m
Detected Resolved: Impact to Braintree Apple Pay Tokenization (PP-LIVE-109944)
Affected: Enterprise Solutions (Braintree) > United States Transaction Processing, Enterprise Solutions (Braintree) > Gateway API
- Degraded performanceSep 22, 2026 · resolved in 1h 11m
Impact to PayPal Checkout (PP-LIVE-109937)
Affected: Online Checkout, Enterprise Solutions (Braintree) > GraphQL API
Recent Shift4 Payments incidents
- Degraded performanceOct 22, 2026 · resolved in 7d 4h
Affected: Merchant Funding USA, Card Processing
- Degraded performanceOct 22, 2026 · resolved in 1h 29m
Timeouts for US processing 10/22/26
Affected: TSYS, Shift4 Dine POS - US, eCommerce, Shift4 One, Shift4 Venue Payments (US)
- InformationalSep 11, 2026 · resolved in 53m
Affected: Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine POS - UK/EU, Shift4 Dine Mobile, Shift4 Dine Online Ordering, Shift4 Dine Kiosk
- Major outageSep 10, 2026 · resolved in 1h 1m
Affected: Eigen Gateway
- Partial outageAug 24, 2026 · resolved in 3h 24m
Partial Funding Delay - 8-24-2026
Affected: Merchant Funding USA