Payment Processors · reliability comparison
Braintree vs SumUp: which is more reliable? (2026)
Braintree is more reliable than SumUp, scoring 94.0 vs 54.2 out of 100. Over the last 90 days Braintree reported 2 incidents and SumUp reported 5, with effective uptime of 99.97% and 98.98% respectively. Braintree resolves incidents faster on average (2h 7m).
Data updated Nov 1, 2026 · How we score
| Metric | Braintree | SumUp |
|---|---|---|
| Reliability score | 94.0 | 54.2 |
| Rank (payment processors) | #1 | #7 |
| Uptime (90 days) | 99.97% | 98.98% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 2h 7m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Braintree and SumUp differ
- SumUp reported 2.5× as many incidents as Braintree over the last 90 days (5 vs 2).
- SumUp had 1 partial or major outage, compared with 0 for Braintree.
- Braintree fixes problems faster: 2h 7m on average, against 19h 59m for SumUp (9.5× quicker).
- Braintree's longest incident on record lasted 3h 2m (Sep 23, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Braintree
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Braintree incidents
- Degraded performanceSep 23, 2026 · resolved in 3h 2m
Detected Resolved: Impact to Braintree Apple Pay Tokenization (PP-LIVE-109944)
Affected: Enterprise Solutions (Braintree) > United States Transaction Processing, Enterprise Solutions (Braintree) > Gateway API
- Degraded performanceSep 22, 2026 · resolved in 1h 11m
Impact to PayPal Checkout (PP-LIVE-109937)
Affected: Online Checkout, Enterprise Solutions (Braintree) > GraphQL API
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers: Solo, Card Readers: Air & 3G, Card Readers: Top & Top NFC, Logins, Tap to Pay on Android, Solo Cloud API +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)