Field Service Management · reliability comparison
BuildOps vs Housecall Pro: which is more reliable? (2026)
Housecall Pro is more reliable than BuildOps, scoring 91.4 vs 73.4 out of 100. Over the last 90 days BuildOps reported 5 incidents and Housecall Pro reported 2, with effective uptime of 99.68% and 99.93% respectively. Housecall Pro resolves incidents faster on average (2h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | BuildOps | Housecall Pro |
|---|---|---|
| Reliability score | 73.4 | 91.4 |
| Rank (field service management apps) | #12 | #7 |
| Uptime (90 days) | 99.68% | 99.93% |
| Incidents (90 days) | 5 | 2 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 6h 36m | 2h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BuildOps and Housecall Pro differ
- BuildOps reported 2.5× as many incidents as Housecall Pro over the last 90 days (5 vs 2).
- BuildOps had 3 partial or major outages, compared with 1 for Housecall Pro.
- Housecall Pro fixes problems faster: 2h 17m on average, against 6h 36m for BuildOps (2.9× quicker).
- BuildOps's longest outage on record lasted 21h 26m (May 5, 2026); Housecall Pro's lasted 7h 22m (Jul 2, 2026).
90-day uptime
BuildOps
Housecall Pro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BuildOps incidents
- Partial outageSep 30, 2026 · resolved in 2h 50m
Vista and Spectrum Integration Issue
Affected: Spectrum & Vista Integration
- Partial outageSep 21, 2026 · resolved in 17m
QuickBooks Desktop Error and Sync Failure
Affected: Quickbooks Integration
- Partial outageSep 15, 2026 · resolved in 2h
Wep Application Performance Degradation
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
- Degraded performanceAug 13, 2026 · resolved in 6h 15m
Wep Application - Degraded Performance
Affected: CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards, Inventory & Purchasing +1 more
- Degraded performanceAug 4, 2026 · resolved in 21h 37m
Degraded Performance Impacting Search Functionality
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →