Field Service Management · reliability comparison
BuildOps vs Zuper: which is more reliable? (2026)
Zuper is more reliable than BuildOps, scoring 96.6 vs 73.4 out of 100. Over the last 90 days BuildOps reported 5 incidents and Zuper reported 3, with effective uptime of 99.68% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 2, 2026 · How we score
| Metric | BuildOps | Zuper |
|---|---|---|
| Reliability score | 73.4 | 96.6 |
| Rank (field service management apps) | #14 | #5 |
| Uptime (90 days) | 99.68% | 99.99% |
| Incidents (90 days) | 5 | 3 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 6h 36m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where BuildOps and Zuper differ
- BuildOps reported 67% more incidents than Zuper over the last 90 days (5 vs 3).
- BuildOps had 3 partial or major outages, compared with 1 for Zuper.
- Zuper fixes problems faster: 8m on average, against 6h 36m for BuildOps (49.5× quicker).
90-day uptime
BuildOps
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent BuildOps incidents
- Partial outageSep 30, 2026 · resolved in 2h 50m
Vista and Spectrum Integration Issueofficial update ↗
Affected: Spectrum & Vista Integration
- Partial outageSep 21, 2026 · resolved in 17m
QuickBooks Desktop Error and Sync Failure
Affected: Quickbooks Integration
- Partial outageSep 15, 2026 · resolved in 2h
Wep Application Performance Degradationofficial update ↗
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
- Degraded performanceAug 13, 2026 · resolved in 6h 15m
Wep Application - Degraded Performance
Affected: CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards, Inventory & Purchasing +1 more
- Degraded performanceAug 4, 2026 · resolved in 21h 37m
Degraded Performance Impacting Search Functionality
Affected: Asset Management, CRM, Dispatch Board, Service and Maintenance, Project Management, Reporting and Dashboards +3 more
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: Webapp, US East
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: AP South, Webapp
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →