CRM Software · reliability comparison
Capsule CRM vs Close: which is more reliable? (2026)
Capsule CRM is more reliable than Close, scoring 100.0 vs 88.6 out of 100. Over the last 90 days Capsule CRM reported 0 incidents and Close reported 4, with effective uptime of 100% and 99.89% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Capsule CRM | Close |
|---|---|---|
| Reliability score | 100.0 | 88.6 |
| Rank (CRMs) | #1 | #6 |
| Uptime (90 days) | 100% | 99.89% |
| Incidents (90 days) | 0 | 4 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | — | 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Capsule CRM and Close differ
- Capsule CRM reported no incidents in the last 90 days, while Close reported 4.
- Close had 4 partial or major outages, compared with 0 for Capsule CRM.
- Capsule CRM's longest outage on record lasted 15h 22m (Mar 27, 2026); Close's lasted 2h 3m (Aug 11, 2026).
90-day uptime
Capsule CRM
Close
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Capsule CRM incidents
No incidents reported by Capsule CRM in the last 90 days.
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Other CRMs to consider
- Copper · #2 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime
- folk · #5 · 99.99% uptime