Restaurant Online Ordering Platforms · reliability comparison
Checkmate vs Square Online: which is more reliable? (2026)
Checkmate is more reliable than Square Online, scoring 91.3 vs 52.5 out of 100. Over the last 90 days Checkmate reported 3 incidents and Square Online reported 15, with effective uptime of 99.93% and 98.86% respectively. Checkmate resolves incidents faster on average (1h 21m).
Data updated Nov 1, 2026 · How we score
| Metric | Checkmate | Square Online |
|---|---|---|
| Reliability score | 91.3 | 52.5 |
| Rank (online ordering platforms) | #7 | #13 |
| Uptime (90 days) | 99.93% | 98.86% |
| Incidents (90 days) | 3 | 15 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 1h 21m | 10h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Checkmate and Square Online differ
- Square Online reported 5× as many incidents as Checkmate over the last 90 days (15 vs 3).
- Checkmate had 2 partial or major outages, compared with 0 for Square Online.
- Checkmate fixes problems faster: 1h 21m on average, against 10h 52m for Square Online (8.1× quicker).
- Checkmate's longest outage on record lasted 2h 10m (Aug 27, 2026); Square Online's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Checkmate
Square Online
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Checkmate incidents
- Degraded performanceAug 31, 2026 · resolved in 1h 30m
Checkmate Platform Performance Degradation
Affected: Order Processing, Menu Management
- Partial outageAug 27, 2026 · resolved in 2h 10m
Checkmate Platform Intermittent Interruptionofficial update ↗
Affected: Order Processing, Direct Ordering UI + Customer Sites, Menu Management
- Partial outageAug 3, 2026 · resolved in 22m
Checkmate Platform Intermittent Interruption
Affected: Order Processing, Menu Management
Recent Square Online incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
- Degraded performanceOct 18, 2026 · resolved in 2h 58m
- Degraded performanceOct 7, 2026 · resolved in 5h 32m
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →