Marketing Automation & CDPs · reliability comparison
CleverTap vs Hightouch: which is more reliable? (2026)
CleverTap is more reliable than Hightouch, scoring 100.0 vs 89.2 out of 100. Over the last 90 days CleverTap reported 0 incidents and Hightouch reported 9, with effective uptime of 100% and 99.92% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | CleverTap | Hightouch |
|---|---|---|
| Reliability score | 100.0 | 89.2 |
| Rank (marketing automation platforms) | — | #5 |
| Uptime (90 days) | 100% | 99.92% |
| Incidents (90 days) | 0 | 9 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 1h 14m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where CleverTap and Hightouch differ
- CleverTap reported no incidents in the last 90 days, while Hightouch reported 9.
- Hightouch had 1 partial or major outage, compared with 0 for CleverTap.
- CleverTap's longest outage on record lasted 3d (Mar 2, 2026); Hightouch's lasted 1h 14m (May 8, 2026).
90-day uptime
CleverTap
Hightouch
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent CleverTap incidents
No incidents reported by CleverTap in the last 90 days.
Recent Hightouch incidents
- Degraded performanceSep 29, 2026 · resolved in 1h 9m
Slow Application Loading and Intermittent UI Errors
Affected: Reverse ETL, Customer Studio, Intelligence
- InformationalSep 24, 2026 · resolved in <1m
- Degraded performanceSep 21, 2026 · resolved in 1h 26m
Slow Application Loading and Intermittent UI Errors
Affected: Reverse ETL, Customer Studio, Intelligence
- InformationalSep 18, 2026 · resolved in <1m
- Degraded performanceSep 4, 2026 · resolved in 53m
Affected: AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia)
- Partial outageAug 19, 2026 · resolved in 1h 13m
Affected: Reverse ETL, Customer Studio, Intelligence
Other marketing automation platforms to consider
- HubSpot Marketing Hub · #1 · 100% uptime
- Customer.io · #2 · 99.99% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
See the full most reliable marketing automation & customer data platforms ranking →