CRM Software · reliability comparison
Close vs Copper: which is more reliable? (2026)
Copper is more reliable than Close, scoring 100.0 vs 88.6 out of 100. Over the last 90 days Close reported 4 incidents and Copper reported 0, with effective uptime of 99.89% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Close | Copper |
|---|---|---|
| Reliability score | 88.6 | 100.0 |
| Rank (CRMs) | #6 | #2 |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 4 | 0 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 59m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Close and Copper differ
- Copper reported no incidents in the last 90 days, while Close reported 4.
- Close had 4 partial or major outages, compared with 0 for Copper.
- Close's longest outage on record lasted 2h 3m (Aug 11, 2026); Copper's lasted 1h 41m (Feb 25, 2026).
90-day uptime
Close
Copper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Close incidents
- Major outageOct 28, 2026 · resolved in 29m
App is unavailable for some customers
Affected: Application UI, API
- Partial outageSep 29, 2026 · resolved in 26m
Affected: Application UI
- Partial outageAug 11, 2026 · resolved in 2h 3m
- Partial outageAug 11, 2026 · resolved in 59m
Affected: Application UI, API
Recent Copper incidents
No incidents reported by Copper in the last 90 days.
Other CRMs to consider
- Capsule CRM · #1 · 100% uptime
- Insightly · #3 · 100% uptime
- HubSpot CRM · #4 · 100% uptime
- folk · #5 · 99.99% uptime