Field Service Management · reliability comparison
Commusoft vs ServiceTitan: which is more reliable? (2026)
Commusoft is more reliable than ServiceTitan, scoring 83.0 vs 76.8 out of 100. Over the last 90 days Commusoft reported 3 incidents and ServiceTitan reported 8, with effective uptime of 99.79% and 99.70% respectively. ServiceTitan resolves incidents faster on average (3h 39m).
Data updated Nov 1, 2026 · How we score
| Metric | Commusoft | ServiceTitan |
|---|---|---|
| Reliability score | 83.0 | 76.8 |
| Rank (field service management apps) | #10 | #11 |
| Uptime (90 days) | 99.79% | 99.70% |
| Incidents (90 days) | 3 | 8 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 3h 56m | 3h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Commusoft and ServiceTitan differ
- ServiceTitan reported 2.7× as many incidents as Commusoft over the last 90 days (8 vs 3).
- ServiceTitan had 3 partial or major outages, compared with 1 for Commusoft.
- ServiceTitan fixes problems faster: 3h 39m on average, against 3h 56m for Commusoft.
- Commusoft's longest outage on record lasted 8h 14m (Apr 14, 2026); ServiceTitan's lasted 15h 47m (May 29, 2026).
90-day uptime
Commusoft
ServiceTitan
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Commusoft incidents
- Degraded performanceOct 12, 2026 · resolved in 3h 40m
- Degraded performanceSep 7, 2026 · resolved in 21m
- Partial outageAug 12, 2026 · resolved in 7h 48m
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Application
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →