Marketing Automation & CDPs · reliability comparison
Customer.io vs MoEngage: which is more reliable? (2026)
Customer.io is more reliable than MoEngage, scoring 96.2 vs 77.3 out of 100. Over the last 90 days Customer.io reported 5 incidents and MoEngage reported 6, with effective uptime of 99.99% and 99.69% respectively. Customer.io resolves incidents faster on average (19m).
Data updated Nov 1, 2026 · How we score
| Metric | Customer.io | MoEngage |
|---|---|---|
| Reliability score | 96.2 | 77.3 |
| Rank (marketing automation platforms) | #2 | #9 |
| Uptime (90 days) | 99.99% | 99.69% |
| Incidents (90 days) | 5 | 6 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | 19m | 3h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Customer.io and MoEngage differ
- MoEngage reported 20% more incidents than Customer.io over the last 90 days (6 vs 5).
- MoEngage had 3 partial or major outages, compared with 0 for Customer.io.
- Customer.io fixes problems faster: 19m on average, against 3h 5m for MoEngage (9.8× quicker).
- Customer.io's longest outage on record lasted 2h 42m (Jun 13, 2026); MoEngage's lasted 15h 12m (Apr 20, 2026).
90-day uptime
Customer.io
MoEngage
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Customer.io incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Customer.io UI is currently unavailable for some customers
Affected: Management Interface
- Degraded performanceSep 19, 2026 · resolved in 27m
Some US customers may experience delays in message sending
Affected: Message Sending
- InformationalSep 4, 2026 · resolved in 1h 19m
Reduced Deliverability to Microsoft-Hosted Email Addresses
Affected: Message Sending
- Degraded performanceSep 3, 2026 · resolved in 5m
- InformationalAug 5, 2026 · resolved in 26m
Customer.io UI is inaccessible
Affected: Management Interface
Recent MoEngage incidents
- Partial outageOct 28, 2026 · resolved in 23m
Dashboard Login and Sign-Ups via Google failing
Affected: Dashboard, Dashboard, Dashboard, Dashboard, Dashboard, Dashboard
- Degraded performanceOct 28, 2026 · resolved in 2h 25m
Dashboard-04 – Campaign Engagement Statistics Delayed
Affected: Campaign Stats
- Partial outageOct 27, 2026 · resolved in 11h 55m
Campaigns v1 and Push API Service Disruptionofficial update ↗
Affected: Push APIs, Push APIs, Push APIs, Push APIs, Push APIs, Push APIs +1 more
- InformationalOct 20, 2026 · resolved in 4h 19m
- Degraded performanceSep 24, 2026 · resolved in 44m
DC01 - Campaigns Dashboard is experiencing intermittent errors
Affected: Dashboard
- Partial outageAug 17, 2026 · resolved in <1m
Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update
Other marketing automation platforms to consider
- HubSpot Marketing Hub · #1 · 100% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
- Hightouch · #5 · 99.92% uptime
See the full most reliable marketing automation & customer data platforms ranking →