Veterinary Practice Management Software · reliability comparison
DaySmart Vet (formerly Vetter) vs IDEXX Neo: which is more reliable? (2026)
IDEXX Neo is more reliable than DaySmart Vet (formerly Vetter), scoring 92.4 vs 80.4 out of 100. Over the last 90 days DaySmart Vet (formerly Vetter) reported 1 incident and IDEXX Neo reported 3, with effective uptime of 99.80% and 99.94% respectively. IDEXX Neo resolves incidents faster on average (44m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | DaySmart Vet (formerly Vetter) | IDEXX Neo |
|---|---|---|
| Reliability score | 80.4 | 92.4 |
| Rank (veterinary practice management systems) | #6 | #3 |
| Uptime (90 days) | 99.80% | 99.94% |
| Incidents (90 days) | 1 | 3 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 8h 30m | 44m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where DaySmart Vet (formerly Vetter) and IDEXX Neo differ
- IDEXX Neo reported 3× as many incidents as DaySmart Vet (formerly Vetter) over the last 90 days (3 vs 1).
- IDEXX Neo had 3 partial or major outages, compared with 1 for DaySmart Vet (formerly Vetter).
- IDEXX Neo fixes problems faster: 44m on average, against 8h 30m for DaySmart Vet (formerly Vetter) (11.6× quicker).
- DaySmart Vet (formerly Vetter)'s longest outage on record lasted 1d (Nov 18, 2025); IDEXX Neo's lasted 21h 6m (Jul 16, 2026).
90-day uptime
DaySmart Vet (formerly Vetter)
IDEXX Neo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent DaySmart Vet (formerly Vetter) incidents
- Partial outageAug 10, 2026 · resolved in 8h 30m
Affected: VetterSoftware.com
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →