Restaurant Online Ordering Platforms · reliability comparison
DoorDash Storefront vs Olo: which is more reliable? (2026)
DoorDash Storefront is more reliable than Olo, scoring 92.9 vs 70.5 out of 100. Over the last 90 days DoorDash Storefront reported 2 incidents and Olo reported 11, with effective uptime of 99.97% and 99.63% respectively. DoorDash Storefront resolves incidents faster on average (3h 23m).
Data updated Nov 1, 2026 · How we score
| Metric | DoorDash Storefront | Olo |
|---|---|---|
| Reliability score | 92.9 | 70.5 |
| Rank (online ordering platforms) | #4 | #10 |
| Uptime (90 days) | 99.97% | 99.63% |
| Incidents (90 days) | 2 | 11 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 3h 23m | 5h 42m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where DoorDash Storefront and Olo differ
- Olo reported 5.5× as many incidents as DoorDash Storefront over the last 90 days (11 vs 2).
- Olo had 1 partial or major outage, compared with 0 for DoorDash Storefront.
- DoorDash Storefront fixes problems faster: 3h 23m on average, against 5h 42m for Olo.
- DoorDash Storefront's longest outage on record lasted 2h 41m (Jun 28, 2026); Olo's lasted 8h 1m (Feb 19, 2026).
90-day uptime
DoorDash Storefront
Olo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent DoorDash Storefront incidents
- Degraded performanceOct 20, 2026 · resolved in 3h 23m
Affected: Orders, Menu Updates
- InformationalSep 27, 2026 · resolved in 3h 16m
AWS Outage -- Doordash Health Impacted
Affected: Drive API, Developer Portal, Merchant Portal, Orders, Menu Updates
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- Popmenu · #5 · 99.96% uptime
See the full most reliable restaurant online ordering platforms ranking →