Veterinary Practice Management Software · reliability comparison
ezyVet vs Otto: which is more reliable? (2026)
Otto is more reliable than ezyVet, scoring 98.4 vs 75.1 out of 100. Over the last 90 days ezyVet reported 11 incidents and Otto reported 1, with effective uptime of 99.67% and 100% respectively. Otto resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | ezyVet | Otto |
|---|---|---|
| Reliability score | 75.1 | 98.4 |
| Rank (veterinary practice management systems) | #7 | #2 |
| Uptime (90 days) | 99.67% | 100% |
| Incidents (90 days) | 11 | 1 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 1h 46m | <1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ezyVet and Otto differ
- ezyVet reported 11× as many incidents as Otto over the last 90 days (11 vs 1).
- ezyVet had 4 partial or major outages, compared with 1 for Otto.
- Otto fixes problems faster: <1m on average, against 1h 46m for ezyVet (Infinity× quicker).
- ezyVet's longest outage on record lasted 7h 7m (Aug 7, 2026); Otto's lasted 1h 17m (May 18, 2026).
90-day uptime
ezyVet
Otto
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ezyVet incidents
- Partial outageSep 24, 2026 · resolved in 2h 28m
CUBEX Integration Issueofficial update ↗
Affected: Cubex
- Degraded performanceSep 21, 2026 · resolved in 16m
Delays in some data being updated in Vello to USW2 ezyVet sites
Affected: ezyVet Vello
- Partial outageSep 18, 2026 · resolved in 1h 1m
ezyVet - General Outage - USE1
Affected: ezyVet Software: USA and Canada Central/East
- Degraded performanceSep 3, 2026 · resolved in 2h 2m
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
Affected: ezyVet Software: USA and Canada West
- Degraded performanceAug 26, 2026 · resolved in 20m
ezyVet Performance Issues - APSE2
Affected: ezyVet Software: Australia, ezyVet Software: New Zealand
- Degraded performanceAug 17, 2026 · resolved in 55m
ezyVet Performance Issue - USE1
Affected: ezyVet Software: USA and Canada Central/East
Recent Otto incidents
- Partial outageOct 4, 2026 · resolved in <1m
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- IDEXX Neo · #3 · 99.94% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
See the full most reliable veterinary practice management software ranking →