Field Service Management · reliability comparison
Fergus vs Service Fusion: which is more reliable? (2026)
Service Fusion is more reliable than Fergus, scoring 90.4 vs 84.5 out of 100. Over the last 90 days Fergus reported 6 incidents and Service Fusion reported 2, with effective uptime of 99.83% and 99.94% respectively. Fergus resolves incidents faster on average (37m).
Data updated Nov 1, 2026 · How we score
| Metric | Fergus | Service Fusion |
|---|---|---|
| Reliability score | 84.5 | 90.4 |
| Rank (field service management apps) | #10 | #9 |
| Uptime (90 days) | 99.83% | 99.94% |
| Incidents (90 days) | 6 | 2 |
| Partial / major outages | 6 | 0 |
| Avg time to resolve | 37m | 4h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Fergus and Service Fusion differ
- Fergus reported 3× as many incidents as Service Fusion over the last 90 days (6 vs 2).
- Fergus had 6 partial or major outages, compared with 0 for Service Fusion.
- Fergus fixes problems faster: 37m on average, against 4h 3m for Service Fusion (6.6× quicker).
- Fergus's longest outage on record lasted 1h 26m (Oct 18, 2026); Service Fusion's lasted 16m (Jan 8, 2026).
90-day uptime
Fergus
Service Fusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Fergus incidents
- Major outageOct 18, 2026 · resolved in 1h 26m
Reporting Data Outageofficial update ↗
Affected: Fergus App
- Partial outageOct 12, 2026 · resolved in 4m
Affected: Fergus App, Fergus API, Fergus GO
- Major outageOct 5, 2026 · resolved in 29m
Fergus unavailable - asset manifest not found
Affected: Fergus App
- Major outageSep 29, 2026 · resolved in 1h 23m
Fergus Go Crashingofficial update ↗
Affected: Fergus App, Fergus GO
- Major outageSep 15, 2026 · resolved in 8m
All pages very slow to respond
Affected: Fergus App
- MaintenanceSep 12, 2026 · resolved in 40m
Fergus will undergo maintenance
Affected: Fergus API, Fergus App, Fergus GO
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →