Field Service Management · reliability comparison
FieldEdge vs Housecall Pro: which is more reliable? (2026)
Housecall Pro is more reliable than FieldEdge, scoring 91.4 vs 58.8 out of 100. Over the last 90 days FieldEdge reported 2 incidents and Housecall Pro reported 2, with effective uptime of 99.50% and 99.93% respectively. Housecall Pro resolves incidents faster on average (2h 17m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | FieldEdge | Housecall Pro |
|---|---|---|
| Reliability score | 58.8 | 91.4 |
| Rank (field service management apps) | #16 | #7 |
| Uptime (90 days) | 99.50% | 99.93% |
| Incidents (90 days) | 2 | 2 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 3d | 2h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where FieldEdge and Housecall Pro differ
- Housecall Pro had 1 partial or major outage, compared with 0 for FieldEdge.
- Housecall Pro fixes problems faster: 2h 17m on average, against 3d for FieldEdge (31.5× quicker).
- FieldEdge's longest outage on record lasted 4h 50m (Jul 23, 2026); Housecall Pro's lasted 7h 22m (Jul 2, 2026).
90-day uptime
FieldEdge
Housecall Pro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent FieldEdge incidents
- InformationalOct 13, 2026 · resolved in 1h 14m
- Degraded performanceSep 4, 2026 · resolved in 24d 19h
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Service Instabilityofficial update ↗
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →