Field Service Management · reliability comparison
FieldEdge vs Service Fusion: which is more reliable? (2026)
Service Fusion is more reliable than FieldEdge, scoring 90.4 vs 58.8 out of 100. Over the last 90 days FieldEdge reported 2 incidents and Service Fusion reported 2, with effective uptime of 99.50% and 99.94% respectively. Service Fusion resolves incidents faster on average (4h 3m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | FieldEdge | Service Fusion |
|---|---|---|
| Reliability score | 58.8 | 90.4 |
| Rank (field service management apps) | #16 | #9 |
| Uptime (90 days) | 99.50% | 99.94% |
| Incidents (90 days) | 2 | 2 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 3d | 4h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where FieldEdge and Service Fusion differ
- Service Fusion fixes problems faster: 4h 3m on average, against 3d for FieldEdge (17.8× quicker).
- FieldEdge's longest outage on record lasted 4h 50m (Jul 23, 2026); Service Fusion's lasted 16m (Jan 8, 2026).
90-day uptime
FieldEdge
Service Fusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent FieldEdge incidents
- InformationalOct 13, 2026 · resolved in 1h 14m
- Degraded performanceSep 4, 2026 · resolved in 24d 19h
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →