Form & Survey Builders · reliability comparison
Fillout vs SurveyMonkey: which is more reliable? (2026)
Fillout is more reliable than SurveyMonkey, scoring 95.1 vs 72.6 out of 100. Over the last 90 days Fillout reported 4 incidents and SurveyMonkey reported 15, with effective uptime of 99.98% and 99.68% respectively. Fillout resolves incidents faster on average (20m).
Data updated Nov 1, 2026 · How we score
| Metric | Fillout | SurveyMonkey |
|---|---|---|
| Reliability score | 95.1 | 72.6 |
| Rank (form & survey builders) | #7 | #13 |
| Uptime (90 days) | 99.98% | 99.68% |
| Incidents (90 days) | 4 | 15 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 20m | 3h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Fillout and SurveyMonkey differ
- SurveyMonkey reported 3.8× as many incidents as Fillout over the last 90 days (15 vs 4).
- SurveyMonkey had 4 partial or major outages, compared with 1 for Fillout.
- Fillout fixes problems faster: 20m on average, against 3h 7m for SurveyMonkey (9.5× quicker).
- Fillout's longest outage on record lasted 1h 14m (May 7, 2026); SurveyMonkey's lasted 6h 4m (Apr 24, 2026).
90-day uptime
Fillout
SurveyMonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Fillout incidents
- Degraded performanceSep 30, 2026 · resolved in 17m
Issue with custom domains for certain Fillout forms
Affected: Forms (respondent experience)
- Partial outageAug 29, 2026 · resolved in 18m
Investigating issue opening the Zite editor and dashboard
Affected: Forms (respondent experience), Zite App Editor
- Degraded performanceAug 26, 2026 · resolved in 11m
Investigating intermittent outage loading the editor and dashboard
Affected: Form editor, Workspaces, Settings & Admin, Zite App Editor
- Degraded performanceAug 19, 2026 · resolved in 33m
Investigating slowness in the Zite dashboard and login
Affected: Form editor, Workspaces, Settings & Admin, Zite App Editor
Recent SurveyMonkey incidents
- Major outageOct 28, 2026 · resolved in 25m
Errors occurring across the site
Affected: SurveyMonkey
- InformationalOct 14, 2026 · resolved in <1m
- Degraded performanceOct 6, 2026 · resolved in 1h 40m
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
- Degraded performanceOct 2, 2026 · resolved in 2h 52m
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
- Partial outageSep 24, 2026 · resolved in 3h 16m
Audience Preview Page is not responding
Affected: SurveyMonkey
- InformationalSep 11, 2026 · resolved in <1m
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Jotform · #3 · 100% uptime
- Paperform · #4 · 100% uptime