Salon & Spa Booking Software · reliability comparison
GlossGenius vs Mindbody: which is more reliable? (2026)
GlossGenius is more reliable than Mindbody, scoring 65.1 vs 59.5 out of 100. Over the last 90 days GlossGenius reported 11 incidents and Mindbody reported 7, with effective uptime of 99.36% and 99.42% respectively. GlossGenius resolves incidents faster on average (2h 52m).
Data updated Nov 2, 2026 · How we score
| Metric | GlossGenius | Mindbody |
|---|---|---|
| Reliability score | 65.1 | 59.5 |
| Rank (salon & spa booking apps) | #6 | #9 |
| Uptime (90 days) | 99.36% | 99.42% |
| Incidents (90 days) | 11 | 7 |
| Partial / major outages | 4 | 1 |
| Avg time to resolve | 2h 52m | 15h 55m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GlossGenius and Mindbody differ
- GlossGenius reported 57% more incidents than Mindbody over the last 90 days (11 vs 7).
- GlossGenius had 4 partial or major outages, compared with 1 for Mindbody.
- GlossGenius fixes problems faster: 2h 52m on average, against 15h 55m for Mindbody (5.6× quicker).
- GlossGenius's longest outage on record lasted 1d 4h (Jan 19, 2026); Mindbody's lasted 3h 38m (Jun 8, 2026).
90-day uptime
GlossGenius
Mindbody
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GlossGenius incidents
- Degraded performanceOct 28, 2026 · resolved in 3h 29m
- Degraded performanceOct 27, 2026 · resolved in 1h 33m
- Degraded performanceOct 23, 2026 · resolved in 54m
- Partial outageOct 14, 2026 · resolved in 15h 10m
- Degraded performanceSep 29, 2026 · resolved in 14m
- Degraded performanceSep 25, 2026 · resolved in 44m
Recent Mindbody incidents
- InformationalOct 26, 2026 · resolved in 2d 18h
- InformationalOct 26, 2026 · resolved in 1h 55m
- Degraded performanceOct 20, 2026 · resolved in 1h 28m
Error accessing Clients tab in Core site
Affected: Mindbody Web Software - Europe, Middle East, and Africa, Mindbody Web Software - North, Central, and South America, Mindbody Web Software - Asia Pacific
- Partial outageOct 5, 2026 · resolved in 1h 14m
Branded Web Manager and App Checkout Issues
Affected: Mindbody Branded Web, Mindbody Branded App, Mindbody App
- Degraded performanceSep 27, 2026 · resolved in 4h 44m
Affilitate API 404 errors on read-only routes
Affected: Mindbody API
- MaintenanceSep 18, 2026 · ongoing
Affected: Mindbody Web Software - Asia Pacific, Mindbody Business App, Mindbody Branded Web, Mindbody Website, Mindbody Web Software - Europe, Middle East, and Africa, Mindbody API +9 more
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
See the full most reliable salon & spa booking software ranking →