Salon & Spa Booking Software · reliability comparison
GlossGenius vs Square Appointments: which is more reliable? (2026)
GlossGenius is more reliable than Square Appointments, scoring 65.1 vs 53.3 out of 100. Over the last 90 days GlossGenius reported 11 incidents and Square Appointments reported 12, with effective uptime of 99.36% and 98.93% respectively. GlossGenius resolves incidents faster on average (2h 52m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | GlossGenius | Square Appointments |
|---|---|---|
| Reliability score | 65.1 | 53.3 |
| Rank (salon & spa booking apps) | #6 | #10 |
| Uptime (90 days) | 99.36% | 98.93% |
| Incidents (90 days) | 11 | 12 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 2h 52m | 12h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GlossGenius and Square Appointments differ
- Square Appointments reported 9% more incidents than GlossGenius over the last 90 days (12 vs 11).
- GlossGenius had 4 partial or major outages, compared with 0 for Square Appointments.
- GlossGenius fixes problems faster: 2h 52m on average, against 12h 49m for Square Appointments (4.5× quicker).
- GlossGenius's longest outage on record lasted 1d 4h (Jan 19, 2026); Square Appointments's lasted 17h 43m (Apr 30, 2026).
90-day uptime
GlossGenius
Square Appointments
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GlossGenius incidents
- Degraded performanceOct 28, 2026 · resolved in 3h 29m
- Degraded performanceOct 27, 2026 · resolved in 1h 33m
- Degraded performanceOct 23, 2026 · resolved in 54m
- Partial outageOct 14, 2026 · resolved in 15h 10m
- Degraded performanceSep 29, 2026 · resolved in 14m
- Degraded performanceSep 25, 2026 · resolved in 44m
Recent Square Appointments incidents
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
- Degraded performanceSep 16, 2026 · resolved in 34m
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
See the full most reliable salon & spa booking software ranking →