Salon & Spa Booking Software · reliability comparison
GlossGenius vs Zenoti: which is more reliable? (2026)
GlossGenius is more reliable than Zenoti, scoring 65.1 vs 60.3 out of 100. Over the last 90 days GlossGenius reported 11 incidents and Zenoti reported 36, with effective uptime of 99.36% and 99.36% respectively. Zenoti resolves incidents faster on average (2h 26m).
Data updated Nov 1, 2026 · How we score
| Metric | GlossGenius | Zenoti |
|---|---|---|
| Reliability score | 65.1 | 60.3 |
| Rank (salon & spa booking apps) | #6 | #8 |
| Uptime (90 days) | 99.36% | 99.36% |
| Incidents (90 days) | 11 | 36 |
| Partial / major outages | 4 | 5 |
| Avg time to resolve | 2h 52m | 2h 26m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where GlossGenius and Zenoti differ
- Zenoti reported 3.3× as many incidents as GlossGenius over the last 90 days (36 vs 11).
- Zenoti had 5 partial or major outages, compared with 4 for GlossGenius.
- Zenoti fixes problems faster: 2h 26m on average, against 2h 52m for GlossGenius.
- GlossGenius's longest outage on record lasted 1d 4h (Jan 19, 2026); Zenoti's lasted 18h 3m (Jul 8, 2026).
90-day uptime
GlossGenius
Zenoti
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent GlossGenius incidents
- Degraded performanceOct 28, 2026 · resolved in 3h 29m
- Degraded performanceOct 27, 2026 · resolved in 1h 33m
- Degraded performanceOct 23, 2026 · resolved in 54m
- Partial outageOct 14, 2026 · resolved in 15h 10m
- Degraded performanceSep 29, 2026 · resolved in 14m
- Degraded performanceSep 25, 2026 · resolved in 44m
Recent Zenoti incidents
- InformationalOct 31, 2026 · resolved in 47m
Appointment Booking Issues – AMRS11
Affected: Zenoti-AMRS11
- Degraded performanceOct 31, 2026 · resolved in 2h 2m
Zenoti Application Degraded Performance - ASIA22
Affected: Zenoti-ASIA22
- Degraded performanceOct 28, 2026 · resolved in 27m
Zenoti Application Slowness - AMRS09
Affected: Zenoti-AMRS09
- InformationalOct 20, 2026 · resolved in 7m
Hyperconnect functionality issues reported for EURO01 Customers
Affected: Zenoti-EURO01
- InformationalOct 19, 2026 · resolved in 2h 24m
EURO01 - Issue with data refresh for analytics reports
Affected: Zenoti-EURO01
- Degraded performanceOct 16, 2026 · resolved in 3h 57m
Zenoti Application Slowness - AMRS06
Affected: Zenoti-AMRS06
Other salon & spa booking apps to consider
- Booker · #1 · 99.99% uptime
- Vagaro · #2 · 99.96% uptime
- Timely · #3 · 99.90% uptime
- Meevo · #4 · 99.82% uptime
See the full most reliable salon & spa booking software ranking →