Payroll & HR Software · reliability comparison
Gusto vs QuickBooks Payroll: which is more reliable? (2026)
Gusto is more reliable than QuickBooks Payroll, scoring 100.0 vs 92.4 out of 100. Over the last 90 days Gusto reported 0 incidents and QuickBooks Payroll reported 3, with effective uptime of 100% and 99.94% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | Gusto | QuickBooks Payroll |
|---|---|---|
| Reliability score | 100.0 | 92.4 |
| Rank (payroll & HR platforms) | — | #1 |
| Uptime (90 days) | 100% | 99.94% |
| Incidents (90 days) | 0 | 3 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 1h 14m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gusto and QuickBooks Payroll differ
- Gusto reported no incidents in the last 90 days, while QuickBooks Payroll reported 3.
- QuickBooks Payroll had 2 partial or major outages, compared with 0 for Gusto.
- Gusto's longest outage on record lasted 2h 40m (Dec 16, 2025); QuickBooks Payroll's lasted 5h 1m (Feb 24, 2026).
90-day uptime
Gusto
QuickBooks Payroll
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gusto incidents
No incidents reported by Gusto in the last 90 days.
Recent QuickBooks Payroll incidents
- InformationalSep 16, 2026 · resolved in 5h 32m
Duplicate transactions affecting some Payroll and Payments customers
Affected: United States, United States
- Partial outageSep 2, 2026 · resolved in 4m
Some users may encounter issues when trying to Login to QuickBooks Online
Affected: United States, EMEA, Canada
- Partial outageAug 19, 2026 · resolved in 2h 23m
Quickbooks Online Latency Issueofficial update ↗
Affected: United States, EMEA, Canada
Other payroll & HR platforms to consider
- Patriot Payroll · #2 · 99.93% uptime
- Justworks · #3 · 99.95% uptime
- Personio · #4 · 99.89% uptime
- Remote · #5 · 100% uptime