Payroll & HR Software · reliability comparison
Gusto vs Square Payroll: which is more reliable? (2026)
Gusto is more reliable than Square Payroll, scoring 100.0 vs 53.3 out of 100. Over the last 90 days Gusto reported 0 incidents and Square Payroll reported 12, with effective uptime of 100% and 98.93% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Gusto | Square Payroll |
|---|---|---|
| Reliability score | 100.0 | 53.3 |
| Rank (payroll & HR platforms) | — | #9 |
| Uptime (90 days) | 100% | 98.93% |
| Incidents (90 days) | 0 | 12 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 12h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Gusto and Square Payroll differ
- Gusto reported no incidents in the last 90 days, while Square Payroll reported 12.
- Gusto's longest outage on record lasted 2h 40m (Dec 16, 2025); Square Payroll's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Gusto
Square Payroll
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Gusto incidents
No incidents reported by Gusto in the last 90 days.
Recent Square Payroll incidents
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
- Degraded performanceSep 16, 2026 · resolved in 34m
Other payroll & HR platforms to consider
- QuickBooks Payroll · #1 · 99.94% uptime
- Patriot Payroll · #2 · 99.93% uptime
- Justworks · #3 · 99.95% uptime
- Personio · #4 · 99.89% uptime