Therapy Practice Management Software · reliability comparison
Healthie vs SimplePractice: which is more reliable? (2026)
Healthie is more reliable than SimplePractice, scoring 90.5 vs 85.1 out of 100. Over the last 90 days Healthie reported 14 incidents and SimplePractice reported 7, with effective uptime of 99.96% and 99.86% respectively. Healthie resolves incidents faster on average (1h 11m).
Data updated Nov 1, 2026 · How we score
VS
| Metric | Healthie | SimplePractice |
|---|---|---|
| Reliability score | 90.5 | 85.1 |
| Rank (therapy practice management platforms) | #5 | #8 |
| Uptime (90 days) | 99.96% | 99.86% |
| Incidents (90 days) | 14 | 7 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | 1h 11m | 1h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Healthie and SimplePractice differ
- Healthie reported 2× as many incidents as SimplePractice over the last 90 days (14 vs 7).
- SimplePractice had 4 partial or major outages, compared with 0 for Healthie.
- Healthie fixes problems faster: 1h 11m on average, against 1h 49m for SimplePractice.
- Healthie's longest incident on record lasted 3d (Sep 2, 2026); SimplePractice's lasted 4h 5m (Dec 17, 2025).
90-day uptime
Healthie
SimplePractice
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Healthie incidents
- InformationalOct 29, 2026 · resolved in 34m
- InformationalOct 26, 2026 · resolved in 43m
- InformationalOct 26, 2026 · resolved in 1h 17m
- Degraded performanceOct 23, 2026 · resolved in 43m
Affected: Zoom
- Degraded performanceOct 8, 2026 · resolved in 1h 5m
Affected: API
- MaintenanceOct 6, 2026 · ongoing
Scheduled maintenance: AI Scribe transcription
Affected: Scribe
Recent SimplePractice incidents
- InformationalOct 23, 2026 · resolved in <1m
- InformationalOct 13, 2026 · resolved in 1h
Affected: Main application
- Partial outageOct 6, 2026 · resolved in 1h 56m
Affected: Main application
- Partial outageSep 4, 2026 · resolved in 31m
Customers unable to create appointments
Affected: Main application
- Partial outageSep 1, 2026 · resolved in 34m
Unable to approve appointment requests
Affected: Main application
- Partial outageAug 31, 2026 · resolved in 1h 20m
Affected: Main application
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Practice Better · #4 · 99.93% uptime
See the full most reliable therapy practice management software ranking →