Therapy Practice Management Software · reliability comparison
Healthie vs Tebra (Kareo): which is more reliable? (2026)
Healthie is more reliable than Tebra (Kareo), scoring 90.5 vs 88.1 out of 100. Over the last 90 days Healthie reported 14 incidents and Tebra (Kareo) reported 3, with effective uptime of 99.96% and 99.91% respectively. Healthie resolves incidents faster on average (1h 11m).
Data updated Nov 2, 2026 · How we score
| Metric | Healthie | Tebra (Kareo) |
|---|---|---|
| Reliability score | 90.5 | 88.1 |
| Rank (therapy practice management platforms) | #5 | #7 |
| Uptime (90 days) | 99.96% | 99.91% |
| Incidents (90 days) | 14 | 3 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1h 11m | 4h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Healthie and Tebra (Kareo) differ
- Healthie reported 4.7× as many incidents as Tebra (Kareo) over the last 90 days (14 vs 3).
- Healthie fixes problems faster: 1h 11m on average, against 4h 17m for Tebra (Kareo) (3.6× quicker).
- Healthie's longest incident on record lasted 3d (Sep 2, 2026); Tebra (Kareo)'s lasted 3d (Jul 22, 2026).
90-day uptime
Healthie
Tebra (Kareo)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Healthie incidents
- InformationalOct 29, 2026 · resolved in 34m
- InformationalOct 26, 2026 · resolved in 43m
- InformationalOct 26, 2026 · resolved in 1h 17m
- Degraded performanceOct 23, 2026 · resolved in 43m
Affected: Zoom
- Degraded performanceOct 8, 2026 · resolved in 1h 5m
Affected: API
- MaintenanceOct 6, 2026 · ongoing
Scheduled maintenance: AI Scribe transcription
Affected: Scribe
Recent Tebra (Kareo) incidents
- Degraded performanceSep 16, 2026 · resolved in 6h 46m
Experiencing Technical issues with calling support
Affected: Phone & IVR
- Degraded performanceSep 9, 2026 · resolved in 1h 18m
Some users are experiencing latency and/or errors when trying to log in to web app
Affected: Platform, Clinical (EHR)
- Degraded performanceAug 31, 2026 · resolved in 4h 48m
Affected: Platform, Clinical (EHR), Billing (PM)
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Practice Better · #4 · 99.93% uptime
See the full most reliable therapy practice management software ranking →