Payment Processors · reliability comparison
Helcim vs Shift4 Payments: which is more reliable? (2026)
Helcim is more reliable than Shift4 Payments, scoring 91.9 vs 57.8 out of 100. Over the last 90 days Helcim reported 1 incident and Shift4 Payments reported 5, with effective uptime of 99.97% and 99.36% respectively. Helcim resolves incidents faster on average (4h 21m).
Data updated Nov 1, 2026 · How we score
| Metric | Helcim | Shift4 Payments |
|---|---|---|
| Reliability score | 91.9 | 57.8 |
| Rank (payment processors) | #3 | #8 |
| Uptime (90 days) | 99.97% | 99.36% |
| Incidents (90 days) | 1 | 5 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | 4h 21m | 19h 29m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Helcim and Shift4 Payments differ
- Shift4 Payments reported 5× as many incidents as Helcim over the last 90 days (5 vs 1).
- Shift4 Payments had 2 partial or major outages, compared with 0 for Helcim.
- Helcim fixes problems faster: 4h 21m on average, against 19h 29m for Shift4 Payments (4.5× quicker).
- Helcim's longest outage on record lasted 1h 6m (May 9, 2026); Shift4 Payments's lasted 3h 24m (Aug 24, 2026).
90-day uptime
Helcim
Shift4 Payments
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools
Recent Shift4 Payments incidents
- Degraded performanceOct 22, 2026 · resolved in 7d 4h
Affected: Merchant Funding USA, Card Processing
- Degraded performanceOct 22, 2026 · resolved in 1h 29m
Timeouts for US processing 10/22/26
Affected: TSYS, Shift4 Dine POS - US, eCommerce, Shift4 One, Shift4 Venue Payments (US)
- InformationalSep 11, 2026 · resolved in 53m
Affected: Shift4 Dine POS - US, Shift4 Dine POS - Canada, Shift4 Dine POS - UK/EU, Shift4 Dine Mobile, Shift4 Dine Online Ordering, Shift4 Dine Kiosk
- Major outageSep 10, 2026 · resolved in 1h 1m
Eigen Processing Disruptionofficial update ↗
Affected: Eigen Gateway
- Partial outageAug 24, 2026 · resolved in 3h 24m
Partial Funding Delay - 8-24-2026official update ↗
Affected: Merchant Funding USA