Payment Processors · reliability comparison
Helcim vs SumUp: which is more reliable? (2026)
Helcim is more reliable than SumUp, scoring 91.9 vs 54.2 out of 100. Over the last 90 days Helcim reported 1 incident and SumUp reported 5, with effective uptime of 99.97% and 98.98% respectively. Helcim resolves incidents faster on average (4h 21m).
Data updated Nov 2, 2026 · How we score
| Metric | Helcim | SumUp |
|---|---|---|
| Reliability score | 91.9 | 54.2 |
| Rank (payment processors) | #3 | #9 |
| Uptime (90 days) | 99.97% | 98.98% |
| Incidents (90 days) | 1 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 4h 21m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Helcim and SumUp differ
- SumUp reported 5× as many incidents as Helcim over the last 90 days (5 vs 1).
- SumUp had 1 partial or major outage, compared with 0 for Helcim.
- Helcim fixes problems faster: 4h 21m on average, against 19h 59m for SumUp (4.6× quicker).
- Helcim's longest outage on record lasted 1h 6m (May 9, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Helcim
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Helcim incidents
- Degraded performanceOct 24, 2026 · resolved in 4h 21m
Payment processing interrupted
Affected: Payment Tools
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Ordering & Floor Plan, Kitchen Display System (KDS)
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers: Air & 3G, Logins, Refunds, Solo Cloud API, Card Readers, Payouts +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)