Payroll & HR Software · reliability comparison
HiBob vs Square Payroll: which is more reliable? (2026)
HiBob is more reliable than Square Payroll, scoring 65.6 vs 53.3 out of 100. Over the last 90 days HiBob reported 9 incidents and Square Payroll reported 12, with effective uptime of 99.50% and 98.93% respectively. HiBob resolves incidents faster on average (5h 4m).
Data updated Nov 1, 2026 · How we score
| Metric | HiBob | Square Payroll |
|---|---|---|
| Reliability score | 65.6 | 53.3 |
| Rank (payroll & HR platforms) | #7 | #9 |
| Uptime (90 days) | 99.50% | 98.93% |
| Incidents (90 days) | 9 | 12 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 5h 4m | 12h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where HiBob and Square Payroll differ
- Square Payroll reported 33% more incidents than HiBob over the last 90 days (12 vs 9).
- HiBob had 3 partial or major outages, compared with 0 for Square Payroll.
- HiBob fixes problems faster: 5h 4m on average, against 12h 49m for Square Payroll (2.5× quicker).
- HiBob's longest outage on record lasted 6h 12m (Nov 2, 2025); Square Payroll's lasted 17h 43m (Apr 30, 2026).
90-day uptime
HiBob
Square Payroll
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HiBob incidents
- Degraded performanceOct 19, 2026 · resolved in 2h 12m
We’ve identified an issue with our Career site service
Affected: Public pages
- Degraded performanceOct 14, 2026 · resolved in 1h 59m
We’ve identified an issue with our Compensation service
Affected: Compensation
- Degraded performanceSep 9, 2026 · resolved in 7h 30m
Delay in calculated fields updates
Affected: Employee Profile and Fields
- Degraded performanceSep 7, 2026 · resolved in 22h 23m
Affected: Sandbox
- Partial outageAug 31, 2026 · resolved in 4h 25m
We’ve identified an issue with employee profile work tablesofficial update ↗
Affected: Employee Profile and Fields
- Major outageAug 26, 2026 · resolved in 1h 10m
Talent service - Performance and Surveys aren't loadingofficial update ↗
Affected: Surveys, Performance
Recent Square Payroll incidents
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
- Degraded performanceSep 16, 2026 · resolved in 34m
Other payroll & HR platforms to consider
- QuickBooks Payroll · #1 · 99.94% uptime
- Patriot Payroll · #2 · 99.93% uptime
- Justworks · #3 · 99.95% uptime
- Personio · #4 · 99.89% uptime