Social Media Management Tools · reliability comparison
Hootsuite vs Sprout Social: which is more reliable? (2026)
Sprout Social is more reliable than Hootsuite, scoring 71.1 vs 59.6 out of 100. Over the last 90 days Hootsuite reported 8 incidents and Sprout Social reported 7, with effective uptime of 99.43% and 99.68% respectively. Sprout Social resolves incidents faster on average (11h 20m).
Data updated Nov 1, 2026 · How we score
| Metric | Hootsuite | Sprout Social |
|---|---|---|
| Reliability score | 59.6 | 71.1 |
| Rank (social media management tools) | #6 | #5 |
| Uptime (90 days) | 99.43% | 99.68% |
| Incidents (90 days) | 8 | 7 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 16h 25m | 11h 20m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hootsuite and Sprout Social differ
- Hootsuite reported 14% more incidents than Sprout Social over the last 90 days (8 vs 7).
- Sprout Social fixes problems faster: 11h 20m on average, against 16h 25m for Hootsuite.
- Hootsuite's longest outage on record lasted 23h 22m (Apr 16, 2026); Sprout Social's lasted 3d (Apr 24, 2026).
90-day uptime
Hootsuite
Sprout Social
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hootsuite incidents
- InformationalOct 13, 2026 · ongoing
Help Center Content Translations
Affected: Hootsuite Web Application, Talkwalker Web Application
- Degraded performanceOct 7, 2026 · resolved in 1h 26m
Affected: Hootsuite Web Application, Hootsuite Mobile Application
- InformationalSep 28, 2026 · resolved in <1m
- Degraded performanceSep 23, 2026 · resolved in 4h 2m
Issues authenticating Thread accounts with Hootsuite
Affected: Hootsuite Web Application, Hootsuite Mobile Application, Talkwalker Web Application
- InformationalSep 3, 2026 · resolved in <1m
- Degraded performanceAug 26, 2026 · resolved in 58m
Issues publishing content with Proofpoint
Affected: Hootsuite Web Application, Hootsuite Mobile Application
Recent Sprout Social incidents
- InformationalOct 19, 2026 · resolved in 3d 13h
Affected: Sprout Social Web Application
- Degraded performanceOct 9, 2026 · resolved in 35m
Sprout Social Performance Issues
Affected: Sprout Social Web Application
- InformationalSep 23, 2026 · resolved in 2d 1h
Affected: Sprout Social Web Application, Sprout Social API
- Degraded performanceSep 16, 2026 · resolved in 1d 10h
Affected: Sprout Social Web Application, Sprout Social API
- Degraded performanceSep 9, 2026 · resolved in 22m
Affected: Sprout Social Web Application
- Degraded performanceAug 24, 2026 · resolved in 9h 50m
Affected: Sprout Social Web Application, Sprout Social API
Other social media management tools to consider
- Planable · #1 · 99.98% uptime
- Later · #2 · 99.89% uptime
- SocialBee · #3 · 100% uptime
- Vista Social · #4 · 99.86% uptime
See the full most reliable social media management tools ranking →