Field Service Management · reliability comparison
Housecall Pro vs Service Fusion: which is more reliable? (2026)
Housecall Pro and Service Fusion are effectively tied on reliability (91.4 vs 90.4). Over the last 90 days Housecall Pro reported 2 incidents and Service Fusion reported 2, with effective uptime of 99.93% and 99.94% respectively. Housecall Pro resolves incidents faster on average (2h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | Housecall Pro | Service Fusion |
|---|---|---|
| Reliability score | 91.4 | 90.4 |
| Rank (field service management apps) | #7 | #9 |
| Uptime (90 days) | 99.93% | 99.94% |
| Incidents (90 days) | 2 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 2h 17m | 4h 3m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Housecall Pro and Service Fusion differ
- Housecall Pro had 1 partial or major outage, compared with 0 for Service Fusion.
- Housecall Pro fixes problems faster: 2h 17m on average, against 4h 3m for Service Fusion.
- Housecall Pro's longest outage on record lasted 7h 22m (Jul 2, 2026); Service Fusion's lasted 16m (Jan 8, 2026).
90-day uptime
Housecall Pro
Service Fusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Service Instabilityofficial update ↗
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →