Therapy Practice Management Software · reliability comparison
ICANotes vs SimplePractice: which is more reliable? (2026)
SimplePractice is more reliable than ICANotes, scoring 85.1 vs 80.0 out of 100. Over the last 90 days ICANotes reported 0 incidents and SimplePractice reported 7, with effective uptime of 100% and 99.86% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | ICANotes | SimplePractice |
|---|---|---|
| Reliability score | 80.0 | 85.1 |
| Rank (therapy practice management platforms) | — | #8 |
| Uptime (90 days) | 100% | 99.86% |
| Incidents (90 days) | 0 | 7 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | — | 1h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where ICANotes and SimplePractice differ
- ICANotes reported no incidents in the last 90 days, while SimplePractice reported 7.
- SimplePractice had 4 partial or major outages, compared with 0 for ICANotes.
90-day uptime
ICANotes
SimplePractice
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ICANotes incidents
No incidents reported by ICANotes in the last 90 days.
Recent SimplePractice incidents
- InformationalOct 23, 2026 · resolved in <1m
- InformationalOct 13, 2026 · resolved in 1h
Affected: Main application
- Partial outageOct 6, 2026 · resolved in 1h 56m
Affected: Main application
- Partial outageSep 4, 2026 · resolved in 31m
Customers unable to create appointments
Affected: Main application
- Partial outageSep 1, 2026 · resolved in 34m
Unable to approve appointment requests
Affected: Main application
- Partial outageAug 31, 2026 · resolved in 1h 20m
Affected: Main application
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Practice Better · #4 · 99.93% uptime
See the full most reliable therapy practice management software ranking →