Veterinary Practice Management Software · reliability comparison
IDEXX Neo vs Otto: which is more reliable? (2026)
Otto is more reliable than IDEXX Neo, scoring 98.4 vs 92.4 out of 100. Over the last 90 days IDEXX Neo reported 3 incidents and Otto reported 1, with effective uptime of 99.94% and 100% respectively. Otto resolves incidents faster on average (<1m).
Data updated Nov 1, 2026 · How we score
| Metric | IDEXX Neo | Otto |
|---|---|---|
| Reliability score | 92.4 | 98.4 |
| Rank (veterinary practice management systems) | #3 | #2 |
| Uptime (90 days) | 99.94% | 100% |
| Incidents (90 days) | 3 | 1 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 44m | <1m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDEXX Neo and Otto differ
- IDEXX Neo reported 3× as many incidents as Otto over the last 90 days (3 vs 1).
- IDEXX Neo had 3 partial or major outages, compared with 1 for Otto.
- Otto fixes problems faster: <1m on average, against 44m for IDEXX Neo (Infinity× quicker).
- IDEXX Neo's longest outage on record lasted 21h 6m (Jul 16, 2026); Otto's lasted 1h 17m (May 18, 2026).
90-day uptime
IDEXX Neo
Otto
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Recent Otto incidents
- Partial outageOct 4, 2026 · resolved in <1m
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Vetstoria · #4 · 99.96% uptime
- Vetspire · #5 · 99.90% uptime
- DaySmart Vet (formerly Vetter) · #6 · 99.80% uptime
See the full most reliable veterinary practice management software ranking →