Veterinary Practice Management Software · reliability comparison
IDEXX Neo vs Vetspire: which is more reliable? (2026)
IDEXX Neo is more reliable than Vetspire, scoring 92.4 vs 89.7 out of 100. Over the last 90 days IDEXX Neo reported 3 incidents and Vetspire reported 4, with effective uptime of 99.94% and 99.90% respectively. IDEXX Neo resolves incidents faster on average (44m).
Data updated Nov 1, 2026 · How we score
| Metric | IDEXX Neo | Vetspire |
|---|---|---|
| Reliability score | 92.4 | 89.7 |
| Rank (veterinary practice management systems) | #3 | #5 |
| Uptime (90 days) | 99.94% | 99.90% |
| Incidents (90 days) | 3 | 4 |
| Partial / major outages | 3 | 2 |
| Avg time to resolve | 44m | 1h 40m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IDEXX Neo and Vetspire differ
- Vetspire reported 33% more incidents than IDEXX Neo over the last 90 days (4 vs 3).
- IDEXX Neo had 3 partial or major outages, compared with 2 for Vetspire.
- IDEXX Neo fixes problems faster: 44m on average, against 1h 40m for Vetspire (2.3× quicker).
- IDEXX Neo's longest outage on record lasted 21h 6m (Jul 16, 2026); Vetspire's lasted 1d 22h (Mar 30, 2026).
90-day uptime
IDEXX Neo
Vetspire
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IDEXX Neo incidents
- Partial outageOct 9, 2026 · resolved in 1h 29m
Fiserv outage impacting IDEXX Payments in Neo
Affected: Neo Software
- Partial outageSep 17, 2026 · resolved in 15m
Neo: Open consultations cannot be closed or marked "ready to pay"
Affected: Neo Software
- Partial outageSep 2, 2026 · resolved in 28m
Neo AI Patient History Summarization Outage
Affected: Neo Software
Recent Vetspire incidents
- Degraded performanceOct 22, 2026 · resolved in 2h 56m
Affected: Cubex
- Partial outageOct 9, 2026 · resolved in 1h 7m
Affected: CardConnect
- Major outageSep 16, 2026 · resolved in 58m
Affected: IDEXX VetConnectPlus & In-House Labs
- InformationalAug 19, 2026 · resolved in 4h 44m
Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required
Other veterinary practice management systems to consider
- PetDesk · #1 · 100% uptime
- Otto · #2 · 100% uptime
- Vetstoria · #4 · 99.96% uptime
- DaySmart Vet (formerly Vetter) · #6 · 99.80% uptime
See the full most reliable veterinary practice management software ranking →