SMS & Voice APIs · reliability comparison
Infobip vs Telesign: which is more reliable? (2026)
Telesign is more reliable than Infobip, scoring 89.4 vs 73.1 out of 100. Over the last 90 days Infobip reported 25 incidents and Telesign reported 8, with effective uptime of 99.73% and 99.91% respectively. Infobip resolves incidents faster on average (39m).
Data updated Nov 1, 2026 · How we score
| Metric | Infobip | Telesign |
|---|---|---|
| Reliability score | 73.1 | 89.4 |
| Rank (SMS & voice APIs) | #6 | #3 |
| Uptime (90 days) | 99.73% | 99.91% |
| Incidents (90 days) | 25 | 8 |
| Partial / major outages | 10 | 1 |
| Avg time to resolve | 39m | 1h 27m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Infobip and Telesign differ
- Infobip reported 3.1× as many incidents as Telesign over the last 90 days (25 vs 8).
- Infobip had 10 partial or major outages, compared with 1 for Telesign.
- Infobip fixes problems faster: 39m on average, against 1h 27m for Telesign (2.2× quicker).
- Infobip's longest outage on record lasted 2h 9m (Aug 15, 2026); Telesign's lasted 3h 36m (Oct 3, 2026).
90-day uptime
Infobip
Telesign
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Infobip incidents
- Degraded performanceOct 31, 2026 · resolved in 8m
Global (Europe) - Partial Packet Loss
Affected: Global (Europe), Global (Europe)
- Degraded performanceOct 28, 2026 · resolved in 27m
United States - HTTP API Degradation
Affected: United States
- Degraded performanceOct 23, 2026 · resolved in 54m
Global (Europe)- Conversations Slowness and Errors
Affected: Global (Europe)
- Partial outageOct 23, 2026 · resolved in 21m
United States - SMPP service degradation
Affected: United States
- Degraded performanceOct 22, 2026 · resolved in 1h 17m
Multiple Locations - Customer Portal Login Service Degradation
Affected: Global (Europe), Great Britain, Indonesia, Saudi Arabia, United Arab Emirates, United States
- Degraded performanceOct 20, 2026 · resolved in 16m
United States - Multiple Service Degradation
Affected: United States
Recent Telesign incidents
- InformationalOct 22, 2026 · resolved in 4m
Affected: Verify API
- InformationalOct 21, 2026 · resolved in <1m
Affected: Voice, Voice verify
- InformationalOct 17, 2026 · resolved in <1m
Affected: Phone ID, SMS, SMS Verify
- Degraded performanceOct 16, 2026 · resolved in 22m
Affected: Intelligence, Phone ID, Phone ID Contact, Phone ID Live, Phone ID Number deactivation, Phone ID Porting status +3 more
- MaintenanceOct 15, 2026 · resolved (duration not published)
[Scheduled] Regulatory Update 📢 Australia and ACMA's SMS Sender ID Register - May 2026
- InformationalOct 14, 2026 · resolved in 28m
Affected: EMEA - All countries, APAC - All countries, NA & LATAM - All countries
Other SMS & voice APIs to consider
- Plivo · #1 · 100% uptime
- SignalWire · #2 · 99.94% uptime
- Textmagic · #4 · 99.82% uptime
- Africa's Talking · #5 · 99.80% uptime