SMS & Voice APIs · reliability comparison
Infobip vs Twilio: which is more reliable? (2026)
Infobip is more reliable than Twilio, scoring 73.1 vs 30.6 out of 100. Over the last 90 days Infobip reported 25 incidents and Twilio reported 100, with effective uptime of 99.73% and 96.05% respectively. Infobip resolves incidents faster on average (39m).
Data updated Nov 1, 2026 · How we score
| Metric | Infobip | Twilio |
|---|---|---|
| Reliability score | 73.1 | 30.6 |
| Rank (SMS & voice APIs) | #6 | #11 |
| Uptime (90 days) | 99.73% | 96.05% |
| Incidents (90 days) | 25 | 100 |
| Partial / major outages | 10 | 0 |
| Avg time to resolve | 39m | 8h 16m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Infobip and Twilio differ
- Twilio reported 4× as many incidents as Infobip over the last 90 days (100 vs 25).
- Infobip had 10 partial or major outages, compared with 0 for Twilio.
- Infobip fixes problems faster: 39m on average, against 8h 16m for Twilio (12.6× quicker).
- Infobip's longest outage on record lasted 2h 9m (Aug 15, 2026); Twilio's lasted 3d (Sep 4, 2026).
90-day uptime
Infobip
Twilio
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Infobip incidents
- Degraded performanceOct 31, 2026 · resolved in 8m
Global (Europe) - Partial Packet Loss
Affected: Global (Europe), Global (Europe)
- Degraded performanceOct 28, 2026 · resolved in 27m
United States - HTTP API Degradation
Affected: United States
- Degraded performanceOct 23, 2026 · resolved in 54m
Global (Europe)- Conversations Slowness and Errors
Affected: Global (Europe)
- Partial outageOct 23, 2026 · resolved in 21m
United States - SMPP service degradation
Affected: United States
- Degraded performanceOct 22, 2026 · resolved in 1h 17m
Multiple Locations - Customer Portal Login Service Degradation
Affected: Global (Europe), Great Britain, Indonesia, Saudi Arabia, United Arab Emirates, United States
- Degraded performanceOct 20, 2026 · resolved in 16m
United States - Multiple Service Degradation
Affected: United States
Recent Twilio incidents
- MaintenanceNov 1, 2026 · resolved (duration not published)
- MaintenanceNov 1, 2026 · resolved in 2h
[Scheduled] Philippines SMS Carrier Maintenance - Globe Telecom
- MaintenanceOct 30, 2026 · resolved in 2h
- MaintenanceOct 30, 2026 · resolved in 3h 46m
[Scheduled] Multiple Destination MMS Carrier Partner Maintenance
- MaintenanceOct 29, 2026 · resolved in 5h
- MaintenanceOct 29, 2026 · resolved in 1h 30m
Other SMS & voice APIs to consider
- Plivo · #1 · 100% uptime
- SignalWire · #2 · 99.94% uptime
- Telesign · #3 · 99.91% uptime
- Textmagic · #4 · 99.82% uptime