Therapy Practice Management Software · reliability comparison
IntakeQ / PracticeQ vs SimplePractice: which is more reliable? (2026)
SimplePractice is more reliable than IntakeQ / PracticeQ, scoring 85.1 vs 49.6 out of 100. Over the last 90 days IntakeQ / PracticeQ reported 5 incidents and SimplePractice reported 7, with effective uptime of 98.67% and 99.86% respectively. SimplePractice resolves incidents faster on average (1h 49m).
Data updated Nov 1, 2026 · How we score
| Metric | IntakeQ / PracticeQ | SimplePractice |
|---|---|---|
| Reliability score | 49.6 | 85.1 |
| Rank (therapy practice management platforms) | #9 | #8 |
| Uptime (90 days) | 98.67% | 99.86% |
| Incidents (90 days) | 5 | 7 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | 1d 5h | 1h 49m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IntakeQ / PracticeQ and SimplePractice differ
- SimplePractice reported 40% more incidents than IntakeQ / PracticeQ over the last 90 days (7 vs 5).
- SimplePractice had 4 partial or major outages, compared with 0 for IntakeQ / PracticeQ.
- SimplePractice fixes problems faster: 1h 49m on average, against 1d 5h for IntakeQ / PracticeQ (16.5× quicker).
- IntakeQ / PracticeQ's longest incident on record lasted 3d (Jan 14, 2026); SimplePractice's lasted 4h 5m (Dec 17, 2025).
90-day uptime
IntakeQ / PracticeQ
SimplePractice
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IntakeQ / PracticeQ incidents
- Degraded performanceOct 22, 2026 · ongoing
Error when Syncing Diagnosis Codes with ePrescribe
Affected: Application Service
- Degraded performanceOct 6, 2026 · resolved in 1d 17h
Issue with SMS 2FA Code Delivery
Affected: Application Service
- Degraded performanceSep 21, 2026 · resolved in 2d 6h
Issue with Printing Forms/Notes to PDF
Affected: Application Service
- Degraded performanceSep 18, 2026 · resolved in 5h 46m
Issues with Background Processes
Affected: Application Service, White-label Service
- Degraded performanceAug 17, 2026 · resolved in 17h 6m
Affected: Application Service
Recent SimplePractice incidents
- InformationalOct 23, 2026 · resolved in <1m
- InformationalOct 13, 2026 · resolved in 1h
Affected: Main application
- Partial outageOct 6, 2026 · resolved in 1h 56m
Affected: Main application
- Partial outageSep 4, 2026 · resolved in 31m
Customers unable to create appointments
Affected: Main application
- Partial outageSep 1, 2026 · resolved in 34m
Unable to approve appointment requests
Affected: Main application
- Partial outageAug 31, 2026 · resolved in 1h 20m
Affected: Main application
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Practice Better · #4 · 99.93% uptime
See the full most reliable therapy practice management software ranking →