Therapy Practice Management Software · reliability comparison
IntakeQ / PracticeQ vs Tebra (Kareo): which is more reliable? (2026)
Tebra (Kareo) is more reliable than IntakeQ / PracticeQ, scoring 88.1 vs 49.6 out of 100. Over the last 90 days IntakeQ / PracticeQ reported 5 incidents and Tebra (Kareo) reported 3, with effective uptime of 98.67% and 99.91% respectively. Tebra (Kareo) resolves incidents faster on average (4h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | IntakeQ / PracticeQ | Tebra (Kareo) |
|---|---|---|
| Reliability score | 49.6 | 88.1 |
| Rank (therapy practice management platforms) | #9 | #7 |
| Uptime (90 days) | 98.67% | 99.91% |
| Incidents (90 days) | 5 | 3 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1d 5h | 4h 17m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where IntakeQ / PracticeQ and Tebra (Kareo) differ
- IntakeQ / PracticeQ reported 67% more incidents than Tebra (Kareo) over the last 90 days (5 vs 3).
- Tebra (Kareo) fixes problems faster: 4h 17m on average, against 1d 5h for IntakeQ / PracticeQ (7.0× quicker).
- IntakeQ / PracticeQ's longest incident on record lasted 3d (Jan 14, 2026); Tebra (Kareo)'s lasted 3d (Jul 22, 2026).
90-day uptime
IntakeQ / PracticeQ
Tebra (Kareo)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent IntakeQ / PracticeQ incidents
- Degraded performanceOct 22, 2026 · ongoing
Error when Syncing Diagnosis Codes with ePrescribe
Affected: Application Service
- Degraded performanceOct 6, 2026 · resolved in 1d 17h
Issue with SMS 2FA Code Delivery
Affected: Application Service
- Degraded performanceSep 21, 2026 · resolved in 2d 6h
Issue with Printing Forms/Notes to PDF
Affected: Application Service
- Degraded performanceSep 18, 2026 · resolved in 5h 46m
Issues with Background Processes
Affected: Application Service, White-label Service
- Degraded performanceAug 17, 2026 · resolved in 17h 6m
Affected: Application Service
Recent Tebra (Kareo) incidents
- Degraded performanceSep 16, 2026 · resolved in 6h 46m
Experiencing Technical issues with calling support
Affected: Phone & IVR
- Degraded performanceSep 9, 2026 · resolved in 1h 18m
Some users are experiencing latency and/or errors when trying to log in to web app
Affected: Platform, Clinical (EHR)
- Degraded performanceAug 31, 2026 · resolved in 4h 48m
Affected: Platform, Clinical (EHR), Billing (PM)
Other therapy practice management platforms to consider
- Cliniko · #1 · 100% uptime
- TheraNest (Ensora Health) · #2 · 100% uptime
- TherapyAppointment · #3 · 100% uptime
- Practice Better · #4 · 99.93% uptime
See the full most reliable therapy practice management software ranking →