Marketing Automation & CDPs · reliability comparison
Iterable vs MoEngage: which is more reliable? (2026)
Iterable is more reliable than MoEngage, scoring 93.7 vs 77.3 out of 100. Over the last 90 days Iterable reported 4 incidents and MoEngage reported 6, with effective uptime of 99.96% and 99.69% respectively. Iterable resolves incidents faster on average (1h 12m).
Data updated Nov 1, 2026 · How we score
| Metric | Iterable | MoEngage |
|---|---|---|
| Reliability score | 93.7 | 77.3 |
| Rank (marketing automation platforms) | #3 | #9 |
| Uptime (90 days) | 99.96% | 99.69% |
| Incidents (90 days) | 4 | 6 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | 1h 12m | 3h 5m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Iterable and MoEngage differ
- MoEngage reported 50% more incidents than Iterable over the last 90 days (6 vs 4).
- MoEngage had 3 partial or major outages, compared with 0 for Iterable.
- Iterable fixes problems faster: 1h 12m on average, against 3h 5m for MoEngage (2.6× quicker).
- Iterable's longest outage on record lasted 40m (Jul 16, 2026); MoEngage's lasted 15h 12m (Apr 20, 2026).
90-day uptime
Iterable
MoEngage
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Iterable incidents
- Degraded performanceOct 28, 2026 · resolved in 29m
Some customers using Sparkpost (US hosted) for email may be seeing delayed or slow sends
Affected: Global Campaign Sends
- Degraded performanceSep 22, 2026 · resolved in 56m
Timeouts on User Update API Endpoints
Affected: Global API Success
- Degraded performanceSep 10, 2026 · resolved in 2h 23m
EU platform slowness and gateway errors
Affected: Global Web Application, Global API Success, Global Journey Processing
- Degraded performanceSep 1, 2026 · resolved in 58m
Subset of customers using Twilio for SMS seeing a portion of messages getting droppped
Affected: Global Campaign Sends
Recent MoEngage incidents
- Partial outageOct 28, 2026 · resolved in 23m
Dashboard Login and Sign-Ups via Google failing
Affected: Dashboard, Dashboard, Dashboard, Dashboard, Dashboard, Dashboard
- Degraded performanceOct 28, 2026 · resolved in 2h 25m
Dashboard-04 – Campaign Engagement Statistics Delayed
Affected: Campaign Stats
- Partial outageOct 27, 2026 · resolved in 11h 55m
Campaigns v1 and Push API Service Disruptionofficial update ↗
Affected: Push APIs, Push APIs, Push APIs, Push APIs, Push APIs, Push APIs +1 more
- InformationalOct 20, 2026 · resolved in 4h 19m
- Degraded performanceSep 24, 2026 · resolved in 44m
DC01 - Campaigns Dashboard is experiencing intermittent errors
Affected: Dashboard
- Partial outageAug 17, 2026 · resolved in <1m
Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update
Other marketing automation platforms to consider
- HubSpot Marketing Hub · #1 · 100% uptime
- Customer.io · #2 · 99.99% uptime
- RudderStack · #4 · 99.94% uptime
- Hightouch · #5 · 99.92% uptime
See the full most reliable marketing automation & customer data platforms ranking →