Form & Survey Builders · reliability comparison
Jotform vs SurveyMonkey: which is more reliable? (2026)
Jotform is more reliable than SurveyMonkey, scoring 100.0 vs 72.6 out of 100. Over the last 90 days Jotform reported 0 incidents and SurveyMonkey reported 15, with effective uptime of 100% and 99.68% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Jotform | SurveyMonkey |
|---|---|---|
| Reliability score | 100.0 | 72.6 |
| Rank (form & survey builders) | #3 | #13 |
| Uptime (90 days) | 100% | 99.68% |
| Incidents (90 days) | 0 | 15 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | — | 3h 7m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jotform and SurveyMonkey differ
- Jotform reported no incidents in the last 90 days, while SurveyMonkey reported 15.
- SurveyMonkey had 4 partial or major outages, compared with 0 for Jotform.
- Jotform's longest incident on record lasted 1h 53m (Feb 9, 2026); SurveyMonkey's lasted 6h 4m (Apr 24, 2026).
90-day uptime
Jotform
SurveyMonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jotform incidents
No incidents reported by Jotform in the last 90 days.
Recent SurveyMonkey incidents
- Major outageOct 28, 2026 · resolved in 25m
Errors occurring across the site
Affected: SurveyMonkey
- InformationalOct 14, 2026 · resolved in <1m
- Degraded performanceOct 6, 2026 · resolved in 1h 40m
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
- Degraded performanceOct 2, 2026 · resolved in 2h 52m
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
- Partial outageSep 24, 2026 · resolved in 3h 16m
Audience Preview Page is not responding
Affected: SurveyMonkey
- InformationalSep 11, 2026 · resolved in <1m
Other form & survey builders to consider
- Cognito Forms · #1 · 100% uptime
- Google Forms · #2 · 100% uptime
- Paperform · #4 · 100% uptime
- Tally · #5 · 100% uptime