E-commerce Platforms · reliability comparison
Lightspeed eCom vs Shopify: which is more reliable? (2026)
Shopify is more reliable than Lightspeed eCom, scoring 99.6 vs 54.1 out of 100. Over the last 90 days Lightspeed eCom reported 5 incidents and Shopify reported 1, with effective uptime of 99.15% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed eCom | Shopify |
|---|---|---|
| Reliability score | 54.1 | 99.6 |
| Rank (e-commerce platforms) | #6 | #1 |
| Uptime (90 days) | 99.15% | 100% |
| Incidents (90 days) | 5 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1d 6h | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed eCom and Shopify differ
- Lightspeed eCom reported 5× as many incidents as Shopify over the last 90 days (5 vs 1).
- Lightspeed eCom had 1 partial or major outage, compared with 0 for Shopify.
- Lightspeed eCom's longest outage on record lasted 39m (Aug 7, 2026); Shopify's lasted 42m (Oct 29, 2026).
90-day uptime
Lightspeed eCom
Shopify
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed eCom incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 23, 2026 · resolved in 2h 12m
Slowness on C-Series webshops in Europe
Affected: Lightspeed eCom (Europe)
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Major outageAug 7, 2026 · resolved in 39m
C-series Backoffice and storefront checkout issuesofficial update ↗
Affected: Lightspeed eCom (Europe)
Recent Shopify incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Other e-commerce platforms to consider
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime
- Wix · #5 · 99.85% uptime