E-commerce Platforms · reliability comparison
Lightspeed eCom vs Square Online: which is more reliable? (2026)
Lightspeed eCom and Square Online are effectively tied on reliability (54.1 vs 52.5). Over the last 90 days Lightspeed eCom reported 5 incidents and Square Online reported 15, with effective uptime of 99.15% and 98.86% respectively. Square Online resolves incidents faster on average (10h 52m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed eCom | Square Online |
|---|---|---|
| Reliability score | 54.1 | 52.5 |
| Rank (e-commerce platforms) | #6 | #8 |
| Uptime (90 days) | 99.15% | 98.86% |
| Incidents (90 days) | 5 | 15 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 1d 6h | 10h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed eCom and Square Online differ
- Square Online reported 3× as many incidents as Lightspeed eCom over the last 90 days (15 vs 5).
- Lightspeed eCom had 1 partial or major outage, compared with 0 for Square Online.
- Square Online fixes problems faster: 10h 52m on average, against 1d 6h for Lightspeed eCom (2.8× quicker).
- Lightspeed eCom's longest outage on record lasted 39m (Aug 7, 2026); Square Online's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Lightspeed eCom
Square Online
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed eCom incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 23, 2026 · resolved in 2h 12m
Slowness on C-Series webshops in Europe
Affected: Lightspeed eCom (Europe)
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Major outageAug 7, 2026 · resolved in 39m
C-series Backoffice and storefront checkout issuesofficial update ↗
Affected: Lightspeed eCom (Europe)
Recent Square Online incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
- Degraded performanceOct 18, 2026 · resolved in 2h 58m
- Degraded performanceOct 7, 2026 · resolved in 5h 32m
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
Other e-commerce platforms to consider
- Shopify · #1 · 100% uptime
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime